Customer Survey Statistics: Everything You Need to Know
OCTOBER 10, 2022
Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal , 2005). (Source: Lee Resources ) The quality of your email response matters just as much-if not more-than timeliness. Net Promoter Score (NPS) Survey Statistics & Benchmarks. Entelo saw 2x response rate using in-app NPS surveys versus email.