2013 - CXDNA Update

2013 Maritz Customer Experience Summit – Las Vegas

InMoment XI

NOVEMBER 22, 2013

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article

2013

2013 Customer Experience Customer Journey Article

Video: 2013 Maritz Customer Experience Summit – Las Vegas

InMoment XI

NOVEMBER 22, 2013

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article.

2013

2013 Customer Experience Customer Journey Article

Video: 2013 Maritz Customer Experience Summit – Las Vegas

InMoment XI

NOVEMBER 22, 2013

We just finished up our 2013 Customer Experience Summit in Las Vegas – Understanding and Managing the Customer Journey – and there was a lot to talk about. Thanks to everybody who came. We really appreciate it. Here’s a few musings. And have a good weekend. christravell PS One of the highlights of the. View Article

2013

2013 Customer Experience Customer Journey Article

VoCFusion 2013 – World’s Largest Voice of Customer Event

InMoment XI

FEBRUARY 13, 2013

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver.

2013

2013 Voice of Customer Events Workshop

The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process.

Customer Journey Mapping

VoCFusion 2013 – World’s Largest Voice of Customer Event

InMoment XI

FEBRUARY 13, 2013

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver.

2013

2013 Voice of Customer Events Workshop

VoCFusion 2013 – World’s Largest Voice of Customer Event

InMoment XI

FEBRUARY 13, 2013

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver.

2013

2013 Voice of Customer Events Workshop

Google Think Auto 2013 Conference – Reflections

InMoment XI

SEPTEMBER 13, 2013

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK.

2013

2013 Automotive Retail Measurement

Google Think Auto 2013 Conference – Reflections

InMoment XI

SEPTEMBER 13, 2013

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK.

2013

2013 Automotive Retail Measurement

Google Think Auto 2013 Conference – Reflections

InMoment XI

SEPTEMBER 13, 2013

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK.

2013

2013 Automotive Retail Measurement

Customer service week 2013

Very Best Service

OCTOBER 9, 2013

It is customer service week 7-13 October 2013. Please make sure that you take part in this 2013 customer service week, more and more of your customers are expecting you to. Time to celebrate. Surely this week is an opportunity to communicate to your employees and customers and ask then to join in a celebration of customer service.

2013

2013 Customer Service Travel Customers

The Importance of Employee Loyalty in the Workplace

InMoment XI

MAY 4, 2022

industries in 2013.). This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.

Loyalty

Loyalty 2011 Call Center Leadership

K.I.S.S (Keeping it Simple Stupid)

CloudCherry

SEPTEMBER 1, 2019

Among his noteworthy HBR articles are “Reinventing Customer Service” (November-December 2018), “Kick-Ass Customer Service” (January-February 2017), “Dismantling the Sales Machine” (November 2013), “The End of Solution Sales” (July-August 2012) and “Stop Trying to Delight Your Customers” (July-August 2010).

2013

2013 2011 2012 2010

Improve Your Brand Image by… Losing Subscribers!?

Experience Investigators by 360Connext

APRIL 30, 2015

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Brands

Brands 2013 2014 Retail

Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

OCTOBER 1, 2014

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E-support

E-support 2013 2014 Social Media

Tying the Knot on Top-Notch Customer Service

Experience Investigators by 360Connext

JANUARY 30, 2015

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2013

2013 Customer Service E-support 2014

Our Most Popular Beta Management Resources of 2013

Centercode

JULY 6, 2023

Over time, some rise to the top, so we’ve put together the winners from 2013. We add a lot of new resources to our library and our blog throughout the year. If you’re new to our site (or just looking for the best advice we’ve shared so far) these popular pieces would be a great […]

2013

2013 Management Blog

?Big Data – The Case for Customer Experience

InMoment XI

AUGUST 9, 2016

In 2013 IBM reported over 2.5 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

2013

2013 2014 Customer Experience Article

Spooky Calls-To-Action For Converting Visitors

Experience Investigators by 360Connext

OCTOBER 31, 2014

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. LOVE: Feburary Microinteraction of the Month. missing-image.png");})(this);'' />.

2013

2013 E-support 2014 Social Media

NADA 2013 – Fun and Games in Orlando

InMoment XI

FEBRUARY 9, 2013

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

2013

2013 Automotive 2014 Workshop

?Big Data – The Case for Customer Experience

InMoment XI

AUGUST 9, 2016

In 2013 IBM reported over 2.5 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article.

2013

2013 2014 Customer Experience Article

?Big Data – The Case for Customer Experience

InMoment XI

AUGUST 9, 2016

In 2013 IBM reported over 2.5 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

2013

2013 2014 Customer Experience Article

Video: NADA 2013 – Fun and Games in Orlando

InMoment XI

FEBRUARY 9, 2013

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article.

2013

2013 Automotive 2014 Workshop

Video: NADA 2013 – Fun and Games in Orlando

InMoment XI

FEBRUARY 9, 2013

The 2013 NADA Convention in Orlando provided the annual opportunity to be exposed to all things automotive in the same place at the same time. Good speakers, interesting workshops – if you haven’t been, you really need to put it on your calendar for 2014 in New Orleans. I’ve included a few links below. View Article

2013

2013 Automotive 2014 Workshop

The Elusive 8th Simple Way to Raise Customer Service Quality

Customer Enthusiast

OCTOBER 15, 2021

Back in 2013 I published my first book, Delight Your Customers. The subtitle of that book is 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.

Customer Service

Customer Service 2013 Books Customers

Year In Review: Our Ten Most Read Blog Posts of 2013

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Listening Matters presents several statistics and proof points you can use. View Article.

2013

2013 Blog Leadership Presentation

Year In Review: Our Ten Most Read Blog Posts of 2013

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Listening Matters presents several statistics and proof points you can use. View Article

2013

2013 Blog Leadership Presentation

Year In Review: Our Ten Most Read Blog Posts of 2013

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Listening Matters presents several statistics and proof points you can use. View Article

2013

2013 Blog Leadership Presentation

The Value of Customer Experience

Experience Investigators by 360Connext

OCTOBER 2, 2014

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. This post is part of the Customer Experience Professionals Association’s 2013 Blog Carnival “Celebrating Customer Experience.” The second annual #CXDay is October 7th, 2014.

Customer Experience

Customer Experience 2012 2013 2014

BigChange Begins AI Developments with Productivity-Boosting Email Generator

CSM Magazine

MARCH 25, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

2013

2013 2018 Customer Relationship Management 2020

The 2013 Canadian International AutoShow Awards – From a Different POV

InMoment XI

FEBRUARY 15, 2013

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article.

2013

2013 Article Automotive

The 2013 Canadian International AutoShow Awards – From a Different POV

InMoment XI

FEBRUARY 15, 2013

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

2013

2013 Article

The 2013 Canadian International AutoShow Awards – From a Different POV

InMoment XI

FEBRUARY 15, 2013

” Not to be outdone, Maritz is pleased to announce our own 2013 awards that are given out based on the results. Having been around the industry for over 25 years I have seen the number increase substantially and one is left wondering “They’re giving an award for that?!” View Article

2013

2013 Article

What’s the CX buzz this week? (23rd Dec, 2013)

Customer Interactions

JULY 7, 2015

One article discusses 2013’s shining star – the call center as data generator, and NICE’s Matthew Storm shares his 2014 CX prediction. Our team collected some insightful articles on CX, including reflections on this past year in Customer Experience, and predictions for the future. Feel free to click through our picks!

2013

2013 2014 Call Center Article

What’s the CX buzz this week? (30th Dec, 2013)

Customer Interactions

JULY 7, 2015

One article discusses 2013’s shining star – the call center as data generator, and NICE’s Matthew Storm shares his 2014 CX prediction. Our team collected some insightful articles on CX, including reflections on this past year in Customer Experience, and predictions for the future. Feel free to click through our picks!

2013

2013 2014 Call Center Article

Health care mergers and acquisitions: Why patients and employees should come first

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. In 2013, Avianca Airlines, the second largest airline in Latin America, became the unified commercial brand of two leading airlines, Avianca and TACA.

2013

2013 Airlines Hospitality 2005

BigChange Announces Awards to Honour Women in Field Service

CSM Magazine

MARCH 19, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. ” For further details on the BigChange awards and their significance in championing women’s causes, please click here.

2013

2013 2018 2020 2019

Tawk Vs Kommunicate- When To Choose What?

kommunicate

FEBRUARY 13, 2021

offer a live chat service since 2013 focussed on creating an ecosystem of customer communication. In this article, we’ll look at Tawk.to and Kommunicate to understand how these tools can build better relationships with your audiences by offering 24/7 customer service and serving up the right message at the right time. On the other [.].

2013

2013 Blog Article Communication

DSSL Rolls-Out BigChange Mobile Field Service Management System

CSM Magazine

APRIL 18, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management

Management 2009 2018 Customer Relationship Management

All LPOs Must Have ISO 27001:2013

Magellan Solutions

JANUARY 13, 2021

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Why An LPO Needs ISO/ISMS 27001:2013 Certification. Why ISO/ISMS 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls.

2013

2013 E-support Document 2025

All LPOs Must Have ISO 27001:2013

Magellan Solutions

JANUARY 13, 2021

Why ISO 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls. What are the Benefits of ISO 27001:2013? The post All LPOs Must Have ISO 27001:2013 appeared first on. TALK TO US!

2013

2013 E-support Document 2025

The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

FEBRUARY 6, 2024

Sally and her husband Paul purchased their franchise business back in 2013 and, working from a small office at home started to build a customer base of local companies by offering our preferential rates backed up with the promise of a much better customer service than going directly to the carriers themselves.

Customer Service Representative

Customer Service Representative Customer Service 2013 Exceptional Customer Service

The Comcast eXperience Transformation: How They Did It

The DiJulius Group

NOVEMBER 14, 2018

Their year was similar to the one experienced by United Airlines in 2017, Lululemon in 2013, Spirit Airlines in. One that the internet world along with a Customer eXperience (CX) consultant and author like myself capitalize on for great content and examples of what not to do. Read Full Article.

Airlines

Airlines 2013 2017 Consulting

Green Spark Environmental Cleans Up Job Management with BigChange

CSM Magazine

MARCH 14, 2024

” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.”

Management

Management E-support 2018 2013

2013 Maritz Customer Experience Summit – Las Vegas

Video: 2013 Maritz Customer Experience Summit – Las Vegas

Trending Sources

Video: 2013 Maritz Customer Experience Summit – Las Vegas

VoCFusion 2013 – World’s Largest Voice of Customer Event

The Truth About Customer Journey Mapping

VoCFusion 2013 – World’s Largest Voice of Customer Event

VoCFusion 2013 – World’s Largest Voice of Customer Event

Google Think Auto 2013 Conference – Reflections

Google Think Auto 2013 Conference – Reflections

Google Think Auto 2013 Conference – Reflections

Customer service week 2013

The Importance of Employee Loyalty in the Workplace

K.I.S.S (Keeping it Simple Stupid)

Improve Your Brand Image by… Losing Subscribers!?

Why Customer Support Email Should Be Considered Sacred

Tying the Knot on Top-Notch Customer Service

Our Most Popular Beta Management Resources of 2013

?Big Data – The Case for Customer Experience

Spooky Calls-To-Action For Converting Visitors

NADA 2013 – Fun and Games in Orlando

?Big Data – The Case for Customer Experience

?Big Data – The Case for Customer Experience

Video: NADA 2013 – Fun and Games in Orlando

Video: NADA 2013 – Fun and Games in Orlando

The Elusive 8th Simple Way to Raise Customer Service Quality

Year In Review: Our Ten Most Read Blog Posts of 2013

Year In Review: Our Ten Most Read Blog Posts of 2013

Year In Review: Our Ten Most Read Blog Posts of 2013

The Value of Customer Experience

BigChange Begins AI Developments with Productivity-Boosting Email Generator

The 2013 Canadian International AutoShow Awards – From a Different POV

The 2013 Canadian International AutoShow Awards – From a Different POV

The 2013 Canadian International AutoShow Awards – From a Different POV

What’s the CX buzz this week? (23rd Dec, 2013)

What’s the CX buzz this week? (30th Dec, 2013)

Health care mergers and acquisitions: Why patients and employees should come first

BigChange Announces Awards to Honour Women in Field Service

Tawk Vs Kommunicate- When To Choose What?

DSSL Rolls-Out BigChange Mobile Field Service Management System

All LPOs Must Have ISO 27001:2013

All LPOs Must Have ISO 27001:2013

The Benefits of Having Human Customer Service Representatives in the Shipping Industry

The Comcast eXperience Transformation: How They Did It

Green Spark Environmental Cleans Up Job Management with BigChange

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