InMoment XI

MARCH 26, 2025

Dive deeper into this topic in our white paper by Dave Ensing: How short should you make your survey? Still, as weve shown, shortening surveys provides real value beyond response rates, like better engagement and brand perception, higher quality data, and a lower abandonment rate.

Insights 195

Insights White Paper Customers Brands 195

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

White Paper 370

White Paper Measurement Feedback Customer Experience 370

InMoment XI

SEPTEMBER 29, 2022

For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!

Banking 370

Banking Retail White Paper Omnichannel 370

InMoment XI

AUGUST 3, 2023

To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper !

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

InMoment XI

OCTOBER 11, 2021

And if you’re interested in a more in depth guide to crafting the ultimate anonymous EX program, take a look at our white paper Just How Anonymous Is Your Employee Experience Program?

Employee Experience 370

Employee Experience White Paper Feedback ROI 370

Inbenta

OCTOBER 30, 2024

Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

White Paper 52

White Paper NPS Demo Books 52

InMoment XI

OCTOBER 7, 2021

If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Taking all of these things into consideration, I adjust the score accordingly but again, in the end it is an “art” rather than a “science.”. Enjoy the goal setting exercise!

White Paper 370

White Paper Measurement Customer Retention Contact Center 370

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. Here’s some new research on the ties between good CX and revenue growth.

White Paper 226

White Paper 2017 B2B Article 226

InMoment XI

FEBRUARY 8, 2022

Get a headstart adding to your checklist today by reading the full white paper where we give an in-depth look at what will make your program stick. So this isn’t the end. There are probably countless boxes you can think of right now that need to be filled.

Government 243

Government White Paper Customer Experience Reference 243

InMoment XI

OCTOBER 12, 2022

Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research. Your customers will feel heard, your C-suite will be impressed, and the experiences you provide will be meaningfully transformed.

Voice of Customer 221

Voice of Customer White Paper Marketing Definition 221

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

White Paper 52

White Paper Government 2018 Communication 52

Storyminers

JANUARY 22, 2015

I contributed an article about Intelligent Experiences: Where CX Meets … Continue reading → Blog Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Employee Experience Experience Design Strategy books business strategy customer experience employee experience white papers'

2015 65

2015 White Paper Customer Experience Customer Experience Design 65

TechSee

DECEMBER 12, 2017

Read “ Visual Omnichannel: A Revolutionary Customer Experience ,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration. This opportunity, driven by the available technology, has given rise to a whole new visual omnichannel experience.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

TechSee

OCTOBER 7, 2024

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Download our white paper and industry report today to uncover the full potential of these technologies for your business. Ready to realize the financial and environmental benefits of visual AI?

ROI 124

ROI White Paper Travel Return on Investment 124

Kayako

OCTOBER 6, 2015

White papers. White papers are similar to ebooks, but they are generally shorter and focused more narrowly targeted. Say you have a customer asking questions about organizational tools: the support rep could find out that the customer was working at an agency, and send over a white paper entitled, “Organizing the Agency”.

White Paper 116

White Paper Marketing Blog Social Media 116

InMoment XI

NOVEMBER 2, 2021

Check out our white paper, “Understand and Predict Your Customers’ Needs with Customer Journey Analytics,” you’ll learn more about understanding your customer journey, identifying what matters most to your customers, predicting customer concerns and behaviors, and how that information helps you to drive business growth.

ROI 195

ROI White Paper Customer Retention Customer Journey 195

TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

TechSee

SEPTEMBER 30, 2024

To gain deeper insights into the impact of these technologies, make sure to download our white paper. Download our white paper today to uncover the full potential of these technologies for your business. Don’t Miss Out on More Insights Ready to transform your customer experience with visual AI?

White Paper 109

White Paper Automotive Download Customer Satisfaction 109

ShepHyken

NOVEMBER 16, 2016

But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact. It’s all about engagement with the customer.

White Paper 134

White Paper Marketing Customer Experience Advertising 134

Beyond Philosophy

MAY 14, 2015

Parature’s complimentary white paper “ Getting More with Self-Service ,” the Service Council reports their recent poll respondents ranked the following as the top three challenges for their Self-Service Channels: Message constancy. However, you can violate the trust in ways other than a data breach or poor policy decision.

White Paper 160

White Paper 2014 2015 2012 160

Beyond Philosophy

SEPTEMBER 7, 2015

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. You will become a valuable resource to your customers when you post information about your products and your industry. The key is to not be self-promoting.

Social Media 166

Social Media Engagement White Paper Blog 166

InMoment XI

FEBRUARY 10, 2022

If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples! Many AI for compliance tools fail to provide useful solutions because they don’t understand this complex relationship.

White Paper 195

White Paper Document Financial Technology 195

CSM Magazine

JANUARY 15, 2025

Case in point: in a Box-sponsored IDC white paper , 30% of respondents cite better chatbots for customer interaction as an area where they see the greatest positive impact from using generative AI. With AI, you can streamline communication by offering real-time data and predictions to personalize interactions even more effectively.

White Paper 52

White Paper Communication Interaction Customers 52

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

White Paper 127

White Paper Customer Relationship Management Download NPS 127

ShepHyken

MARCH 26, 2019

With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars. Natalie Petouhoff is the Vice President of Customer Service Innovation at Salesforce Service Cloud.

White Paper 128

White Paper Contact Center E-support Social Media 128

Optimove

NOVEMBER 12, 2024

Here’s how we help brands stay ahead: Education and Thought Leadership : We empower marketers with insights through blogs, white papers, webinars, and events, guiding them from basic understanding to advanced implementation. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

White Paper 52

White Paper 2012 Return on Investment Leadership 52

InMoment XI

JUNE 15, 2022

Find out in this white paper by expert Dave Ensing! Their assumption is that customers are overwhelmed with surveys and therefore will only answer short ones. Is there empirical evidence to back up this perception? The Art and Science of Email Survey Invitations.

White Paper 195

White Paper Consulting Feedback Employee Experience 195

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Exceptionally, I am publishing it as two separate posts because its length and value deserve the detail and effort he has put into it.

White Paper 127

White Paper B2C B2B Customer Satisfaction 127

TechSee

OCTOBER 19, 2021

A new comprehensive White Paper by The Blumberg Advisory Group called “ Product Returns Avoidance: Strategies for Reducing Product Returns in the Computer & Consumer Electronics Industry ” does a deep dive into the factors driving computer and consumer electronics returns. Truck Roll Rates, and.

E Commerce 124

E Commerce White Paper E-support Retail 124

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” At times, refocusing your efforts may be the best course of action.

White Paper 243

White Paper Social Media Feedback 2019 243

eGain Blogs

FEBRUARY 24, 2025

Heres a new white paper that explores the challenges and lessons learnt from AI projects in customer service automation, focusing on the foundational need for knowledge management to deliver trusted content to AI systems that interface with customers and employees. Read White Paper Whats the problem?

White Paper 40

White Paper Customer Service Customers Management 40

Tricia Morris

OCTOBER 22, 2015

Notes analyst Esteban Kolsky in a recent white paper , sales benefits from employee self-service knowledge by being able to provide prospects with immediate information, whether that’s the latest sales or marketing promotion, new product information, or for existing customers, the status of a service request or upgrade.

White Paper 104

White Paper 2015 Culture 2014 104

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve developed graphics, infographics, and maybe even some videos to go along with your written content.

ROI 105

ROI White Paper Marketing Return on Investment 105