Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Competing on Analytics.

White Paper 56

White Paper Customers Competitive Advantage Customer Centricity 56

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. You can view and download the full White Paper here. Bean and OxFam.

White Paper 48

White Paper Customer Centricity Engagement Customers 48

InMoment XI

JANUARY 6, 2022

Click here to read our full-length white paper on the world of CX incentives programs, in which expert David Ensing considers these initiatives from every angle and presents a carefully researched perspective you can leverage.

Rewards Programs 493

Rewards Programs White Paper Feedback Customer Experience 493

InMoment XI

AUGUST 30, 2022

To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Timing your surveys right, and designing them effectively will help you get all the information you need to keep your customers happy and satisfied with your products.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score Customers Effort Score 493

InMoment XI

DECEMBER 3, 2021

“ In this white paper, you will learn: What inclusivity means for experience professionals How seven steps will help you develop an inclusive and accessible strategy What the principles of inclusive experience design are and how they benefit your organization.

Brands 493

Brands Social Media White Paper Travel 493

InMoment XI

OCTOBER 12, 2022

Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research. Your customers will feel heard, your C-suite will be impressed, and the experiences you provide will be meaningfully transformed.

Voice of Customer 295

Voice of Customer Customers Marketing White Paper 295

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

White Paper 52

White Paper Document B2B B2C 52

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

White Paper 493

White Paper Customer Experience Customers Feedback 493

InMoment XI

FEBRUARY 8, 2022

Get a headstart adding to your checklist today by reading the full white paper where we give an in-depth look at what will make your program stick. So this isn’t the end. There are probably countless boxes you can think of right now that need to be filled.

Customer Experience 324

Customer Experience Government Customers White Paper 324

InMoment XI

OCTOBER 11, 2021

And if you’re interested in a more in depth guide to crafting the ultimate anonymous EX program, take a look at our white paper Just How Anonymous Is Your Employee Experience Program?

Employee Experience 493

Employee Experience Feedback White Paper ROI 493

InMoment XI

SEPTEMBER 29, 2022

For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!

Banking 493

Banking Retail Customers Omnichannel 493

Confirmit

MARCH 6, 2017

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

White Paper 40

White Paper Customer Experience Leadership Financial 40

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

Customer Service 83

Customer Service Article 2022 Customers 83

Customer Bliss

MAY 7, 2015

At Amy’s, applicants receive a white paper bag that must be brought back within a week and must turned into a creation that tells Amy’s about who they are. From this white paper bag, Amy’s finds the personalities that will serve and help the customers who visit their shops.

Customer Experience 195

Customer Experience White Paper Customers Engagement 195

InMoment XI

FEBRUARY 10, 2022

If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples! Many AI for compliance tools fail to provide useful solutions because they don’t understand this complex relationship.

Document 260

Document White Paper Technology Financial 260

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance.

White Paper 28

White Paper Customer Experience Customers Social Media 28

InMoment XI

JUNE 15, 2022

Find out in this white paper by expert Dave Ensing! Their assumption is that customers are overwhelmed with surveys and therefore will only answer short ones. Is there empirical evidence to back up this perception? The Art and Science of Email Survey Invitations.

White Paper 260

White Paper Customer Experience Feedback Employee Experience 260

IntouchInsight

APRIL 12, 2018

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences.

White Paper 48

White Paper Customer Experience Customers Consumers 48

Beyond the Arc

NOVEMBER 11, 2021

complementary white paper Using Personas & Journey Maps: Strategic Tools to Improve Customer Experience Download Now Most businesses serve a variety of customers, each with different needs, goals, and emotional drivers that influence their actions and decisions. Understanding those differences is key to business success.

White Paper 59

White Paper Customers Customer Experience Download 59

NICE inContact

NOVEMBER 2, 2021

To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world. But you can do even more to meet your CX goals by focusing on every aspect of the agent employment life cycle, beginning with the hiring process.

Customer Experience 83

Customer Experience Customers White Paper Contact Center 83

mopinion

SEPTEMBER 11, 2018

The post New White Paper: A Digital Feedback-Fueled Approach to Personalisation appeared first on Mopinion. Being able to provide a personalised experience, however, still proves to be a real challenge for many digital marketers. The good news is, there […].

White Paper 76

White Paper Feedback Customer Satisfaction Interaction 76

TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

Contact Center 111

Contact Center White Paper Net Promoter Score Average Handle Time 111

InMoment XI

OCTOBER 7, 2021

If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Taking all of these things into consideration, I adjust the score accordingly but again, in the end it is an “art” rather than a “science.”. Enjoy the goal setting exercise!

Measurement 493

Measurement Customer Retention White Paper Customers 493

Talkdesk

MAY 28, 2020

In the white paper “ Voice over VPN vs. voice over cloud: a side-by-side comparison ” we explore why a cloud alternative makes the most sense in terms of speed, cost and reliability when you need to transition thousands of customer support agents to a work-from-home (WFH) environment.

White Paper 79

White Paper Contact Center Customer Service Communication 79

CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […].

White Paper 60

White Paper Net Promoter Score NPS Blog 60

SaleMove

MAY 14, 2021

We explore this topic further in our white paper, “ How P&C Insurers are Using Digital Customer Service as a Differentiator.” P&C insurers can layer rich collaboration on any of their existing quoting, application, servicing or claims web experiences.

Insurance 52

Insurance White Paper Customers Contact Center 52

mopinion

OCTOBER 23, 2017

The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion. Consumers are not only (increasingly) picking up their mobile phones to shop online, but they’re also looking for a more interactive experience with the brand, accompanied by a smooth purchasing process.

White Paper 77

White Paper Feedback Retail Customer Journey 77

TechSee

OCTOBER 19, 2021

A new comprehensive White Paper by The Blumberg Advisory Group called “ Product Returns Avoidance: Strategies for Reducing Product Returns in the Computer & Consumer Electronics Industry ” does a deep dive into the factors driving computer and consumer electronics returns. Truck Roll Rates, and.

E Commerce 124

E Commerce White Paper E-support Retail 124

TechSee

DECEMBER 12, 2017

Read “ Visual Omnichannel: A Revolutionary Customer Experience ,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration. This opportunity, driven by the available technology, has given rise to a whole new visual omnichannel experience.

Omnichannel 143

Omnichannel Contact Center Customers White Paper 143

NICE inContact

FEBRUARY 24, 2021

In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected. The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions.

Consumers 66

Consumers White Paper Contact Center Healthcare 66

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. White papers. That includes: White papers. Tip sheets. Shep Hyken.

Customer Service 76

Customer Service Blog Customers White Paper 76

Daniel Group

OCTOBER 8, 2022

A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it. Lynn Daniel Founder & CEO Three Steps to Excellent CX: Measure, Manage, and Improve Delivering excellent CX (customer experiences) is imperative for businesses today.

White Paper 52

White Paper Feedback Measurement Customer Experience 52

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience.

Customer Success 80

Customer Success Customers Loyalty White Paper 80

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. Here’s some new research on the ties between good CX and revenue growth.

White Paper 226

White Paper Customer Experience Customer Satisfaction Customers 226

XMplify

SEPTEMBER 3, 2020

I am sharing a link to a white paper I co-wrote with Clare Kavanagh of W5 on the back of the CXPA Ireland webinar in July on. The thorny matter of measuring the ROI on your CX investments hasn’t gone away over the summer.

Customer Experience 52

Customer Experience White Paper ROI Webinar 52