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Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices

CSM Magazine

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

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Customer Survey Statistics: Everything You Need to Know

InMoment XI

WHITE PAPER. Download the White Paper. Understanding survey statistics and trends can help you get the best possible feedback from your customers, which can help you grow your business. Customer feedback can help improve your processes, decide on new features or products, and ultimately boost customer happiness.

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Customer Analytics Best Practices: Free White Paper

Bob Hayes

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Competing on Analytics.

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The Hard ROI & Sustainability Impact of Visual and AI Service and CX

TechSee

For a more detailed analysis, be sure to download our comprehensive white paper and industry report. Download our white paper and industry report today to uncover the full potential of these technologies for your business. Ready to realize the financial and environmental benefits of visual AI?

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How Do You Measure the Success of Enterprise Learning?

Download this Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals white paper to discover the metrics you can track to prove ROI in each of these critical areas.

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White Paper: Designing a World-Class CX Approach

Heart of the Customer

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

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New White Paper – Retaining Customers in Tough Economic Times

InMoment XI

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

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CX For Skeptics: Showing the ROI of CX

This white paper will show you how to select the right method to calculate the ROI of your CX program, and who to turn to for the data to make a compelling case. In 2020, it’s critical for CX to demonstrate how their work impacts business outcomes.

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The Ultimate CX Solution: Combining Software + Service

This white paper explores why this third option is the best choice for companies looking to reap the benefits of a comprehensive CX program that leverages the latest research technologies, augmented by the power of the human mind. However, a third option has emerged, blending the best of both worlds, software plus services.