InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper. Improve the brand experience.

Customer Experience 260

Customer Experience Fashion White Paper Insights 260

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.

White Paper 93

White Paper NPS ROI Metrics 93

Integrity Solutions

APRIL 19, 2024

The Value of Personalization in Sales McKinsey has found that personalization provides distinct, tangible advantages for companies: It can reduce customer acquisition costs by as much as 50%, lift revenues by 5-15% and increase marketing ROI by 10-30%. Add value that’s relevant to them throughout the journey.

Sales 99

Sales Loyalty White Paper Contact Center 99

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Unproven ROI. At times, refocusing your efforts may be the best course of action. Struggling with siloed data. Not Acting on Insights. Lack of priorities. Informal processes.

White Paper 243

White Paper Social Media Feedback 2019 243

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. For more information, download our white paper, ‘ Seven Factors to Consider When Evaluating Visitations Data ‘ Visitations are captured and updated daily, so you’ll always have up-to-date data to work with.

White Paper 71

White Paper Hotels Travel Consulting 71

CX University

APRIL 2, 2024

Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? References: IBM Corporation (“IBM”) and Globoforce Limited (“Globoforce”), White Paper, (2017) Pink, D, Drive, (2009), Riverhead [link] The post Rebellion at Dollar General! A Challenge to CX Strategies?

2009 52

2009 White Paper 2024 Financial 52

Zeisler Consulting

SEPTEMBER 15, 2021

That’s on purpose, because the more I think about the “ ROI of CX ,” the more I realize that we in CX are writing checks that the Customers’ experiences alone (no matter how awesome they may be) can’t cash.

White Paper 93

White Paper Sales Brands ROI 93

Oracle

MARCH 22, 2021

Business investments are ROI based, so B2B marketers’ goals are to prove how much a product offering will impact their customers’ profits. This takes time and effort by learning the product or the service’s ins and outs, industry jargon, and prospective customers’ concerns.

B2C 85

B2C B2B Marketing White Paper 85

Confirmit

JUNE 10, 2018

By implementing these 16 tips you will be able to build a powerful Voice of the Customer program that delivers tangible return on investment (ROI) for years to come. All Industries Voice of the Customer White Papers.

White Paper 40

White Paper Return on Investment ROI Financial 40

COPC

NOVEMBER 5, 2021

When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. Did you know COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). For example, America’s largest cable and home internet provider leverages VoC technology in their regional customer care centers (and are able to prove millions in CX ROI).

ROI 260

ROI White Paper Customer Retention Feedback 260

Magellan Solutions

APRIL 8, 2021

Budgets are also watched under an ROI-focused microscope. White papers . Purchase decisions are now “interrogated” by multiple decision-makers. This means you’ll be hard-pressed to find a buyer. These buyers encounter 13 content pieces before purchasing. Content ranges from: Videos . Blog posts. Customer testimonials .

B2B 52

B2B White Paper Social Media Advertising 52

Magellan Solutions

MARCH 17, 2021

Budgets are also watched under an ROI-focused microscope. White papers . Purchase decisions are now “interrogated” by multiple decision-makers. This means you’ll be hard-pressed to find a buyer. These buyers encounter 13 content pieces before purchasing. Content ranges from: Videos . Blog posts. Customer testimonials .

B2B 52

B2B White Paper Social Media Advertising 52

Education Services Group

MAY 11, 2018

The first option is great if a CS team has the money to bring on new hires, the track record to convince decision-makers to expand the team, a pool of qualified applicants to pull from, the resources to onboard new hires, and a proven CS model to ensure ROI. The 80/20 rule: be a victor not a victim.

White Paper 40

White Paper Customer Success Engagement Customer Journey Mapping 40

ClearAction

OCTOBER 4, 2015

There are a lot of misconceptions and erroneous labels of "CX strategy" As explained in the white paper " Customer Experience Strategy: Exploring the Success Factors ", a shared vision across the C-team is necessary. 3 Types of Customer Experience Action Essential to ROI. 4) Avoid Being Duped.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

ClearAction

DECEMBER 19, 2014

In the white paper Customer Experience Strategy: 4 Often-Overlooked Key Competencies to Sustainable Results you'll find more examples and techniques for creating a shared vision that can transform your customers’ experience — which is typically the precursor to sustained differentiation and financial trends.

Customer Experience 116

Customer Experience White Paper ROI Sports 116

Eptica

FEBRUARY 6, 2019

Listening to customer insight can help deliver these changes, and ensure they deliver ROI. To ensure that you achieve their goals and deliver real benefits, your program needs to identify, develop, implement and measure the impact of change on your customer experience, as set out in this white paper from the Cranfield Management Forum.

2008 73

2008 White Paper 2019 Automotive 73

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. Chat transactions.

Contact Center 52

Contact Center White Paper 2021 2022 52

Magellan Solutions

JULY 28, 2021

It is also favorable for your potential clients as 77% of them said that they need to conduct more analysis first about return of investment (ROI) before making a purchase decision. White Papers. In addition to that, your outsourcing partner could also help you in research and creating white papers that you can distribute. .

B2B 52

B2B White Paper Call Center Social Media 52

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. A referral program is known to generate better ROI than cold calling or generating brand-new leads from scratch. A better overall ROI from your marketing strategy.

Social Media 52

Social Media 2020 White Paper ROI 52

ENGAGE.cx

OCTOBER 28, 2015

While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media. If you would like to learn more about the Customer LIfecycle Attribution Model, please download our newest white paper here.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Zeisler Consulting

NOVEMBER 22, 2022

The conversation usually comes as a side note to the dreaded ROI of CX discussion. Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? What’s the ROI?”. People is everything , a lot of business gurus will tell us.

White Paper 72

White Paper ROI Culture Sales 72

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. < Customer Experience ROI by Leveraging Customer Data article. Performance Management Tools Increase ROI article. Customer Centricity. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article.

Article 48

Article Customer Experience 2009 White Paper 48

Education Services Group

JUNE 18, 2018

Improves everyone’s ROI. And if you’re wondering what other traits make up successful CSMs, take a look at our latest white paper, The 10 Simple Traits of an Awesome CSM. You should know, though, outsourcing CS roles does so much more than just reducing hiring headaches. It also: Mitigates budget risks.

Customer Retention 45

Customer Retention Customer Success White Paper Management 45

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement White Paper Customer Journey Document 40

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

White Paper 24

White Paper Return on Investment Competitive Advantage 2014 24

ProProfs Chat

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. 305% ROI from sales chat with a payback period of 6 months (when using paid chat services). If you have a live chat on your website, you’ll notice a hike in your ROI, and probably in a short period.

2020 90

2020 E-support 2018 Hospitality 90

SurveySparrow

APRIL 11, 2021

An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc. You will need to have multiple interactions before things start to look favorable. . All of this will bring them closer to your brand. There are no “perfect” CTA.

Social Media 98

Social Media Metrics Webinar Demo 98

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve got to determine your content marketing return on investment (ROI). You’ve developed graphics, infographics, and maybe even some videos to go along with your written content. How can you tell if they’re worth the costs?

ROI 105

ROI White Paper Marketing Return on Investment 105

LiveChat

NOVEMBER 22, 2017

If you wait long enough to see results from your inbound marketing efforts with no tangible ROI, your strategy could be the problem. If you do not have the resources to write blog posts 4+ times a month, you can invest in compounding blog posts for greater ROI. The short answer is yes. Content Creation. Paid Search (PPC).

Marketing 44

Marketing Social Media White Paper Advertising 44

SurveySparrow

MARCH 26, 2021

If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7 The ones in ToFu should be attracted with the help of informational content like blog posts, white papers, etc.

Marketing 52

Marketing White Paper Advertising Airlines 52

Heart of the Customer

APRIL 9, 2020

Here’s a story I’ve seen played out multiple times: An executive believes in the power of customer experience (CX). Perhaps they read an article, or they heard about a CX program another company offered, or saw a competitor speak at a conference. For whatever reason, the executive saw the light, and wanted a CX program […].

Article 133

Article White Paper Customer Experience ROI 133

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. Here are some things to consider before your pen hits the paper: Who is your audience? What’s better than a thank you letter to a customer on white paper? What to Consider When Writing a Thank You Letter to Your Customer.

Social Media 50

Social Media Return on Investment White Paper Customers 50

Comm100

JANUARY 14, 2020

Recommended for you: Agent Assist ROI Calculator. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. Free Download: Customer Engagement 2020 White Paper. White Paper. Fast, accurate and easy. Download Now.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Magellan Solutions

AUGUST 11, 2021

For example, receiving your value-packed email newsletter, a sale price, a free trial to a software product, a white paper, a spot in an important seminar. . When creating a broader campaign, you should measure your overall goals and ROI at the CAMPAIGN level. This is necessary to project your initial ROI on your campaign.

ROI 52

ROI White Paper Call Center Seminar 52

Integrity Solutions

MAY 24, 2023

And it also explains why sales training effectiveness and ROI can be so poor. To ensure that your sales training initiatives yield long-term outcomes, there are specific measures you can take. This drives the way sales training is designed and implemented. No behavior change takes place and no positive results are realized.

Sales 52

Sales Culture Management Leadership 52