COPC

NOVEMBER 5, 2021

Plus, they can potentially convert and retain their organization’s customers if they have a positive experience. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. Did you know COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

InMoment XI

NOVEMBER 2, 2021

Creating tangible value for your business—and that means proving that sometimes elusive CX ROI. Four Ways to Prove CX ROI (and Assets That Show You How). Truly customer-centric companies can easily reach and maintain these percentages. And if that sounds familiar to you, that’s okay! Look no further! Let’s dive in!

ROI 260

ROI White Paper Customer Retention Feedback 260

ClearAction

OCTOBER 4, 2015

." That shifted our thinking beyond our own self-absorption to thinking about our customers' jobs-to-be-done: productivity maximization, risk minimization, satisfying their customers, etc. We began to talk more about these customer care-abouts as our reason for existence and industry leadership.

Customer Experience 118

Customer Experience White Paper ROI Financial 118

ClearAction

FEBRUARY 7, 2016

Customer Centricity. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2). Customer Experience Strategy: 4 Overlooked Key Competencies white paper.

Article 48

Article Customer Experience 2009 White Paper 48

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. White Paper. Download Now.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Interactions

JANUARY 6, 2022

Learn more: Truly effortless and consistent customer experience is more than just channel choice, but rather channel optimization. Read our white paper to learn more. customer satisfaction, and to progress on the digital transformation journey.” – Sri Chawla, EVP of Sales. AI alone is not a silver bullet.

2022 71

2022 Customer Experience White Paper Contact Center 71