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Five Steps to a Successful, Anonymous Employee Experience Program

InMoment XI

And taking the time to understand employee thoughts, feelings, and feedback can be a game changer. After all, your employees are the ones keeping the wheel running. And if they don’t feel supported in their goals, employees are three times more likely to be job hunting.

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The Employee Experience Maturity Path: How Does EX Improvement Impact Customer Behavior?

InMoment XI

It is as true with employee experience (EX) improvement. There is a clear path to greater employee experience maturity and employee insights success, with a map and signposts to aid the guide. 4 Signposts on the Employee Experience Maturity Path Map .

2022 283
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The Power of Employee Experience

Alida

In an increasingly competitive market, homing in on the employee experience (EX) can differentiate your brand and result in a better end result for your customers. Customer Experience Employee Experience

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How Customer Aggression in the Workplace Has Forever Changed Employee Experience

InMoment XI

We know that everyone is sick of talking about COVID, but the pandemic has had far-reaching effects on customer experience (CX) and employee experience (EX) that will persist long after the virus is finally contained. How Customers and Employees View This Problem.

2022 385
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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

In this webinar, contact center expert Colin Taylor will discuss which trends in 2023 will drive your organization into the future!

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How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well.

2022 398
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Best Employee Experience Practices to Attract and Retain Top Talent

Alida

Disengaged employees can cost organizations up to $550 billion per year. Despite that, most companies today fail to create a fulfilling work culture and empower their employees to do their best work. Employee Experience

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Gratitude Grows Gains from Employee Experience Strategies

ClearAction

Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Show employees at every level how their decisions and handoffs affect others.

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Customer Service is a Gold Mine for Employee Experience Ideas

Russel Lolacher

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees?

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How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well.

2022 260
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Digital Workplace Experience Conference: Resilience & Agility in Disruptive Times

Speaker: Conference Speakers

Lunch is on us when you attend the Digital Workplace Experience Virtual Conference, Aug 3-4. Acquire the strategies, tactics, and technologies to build and sustain a more resilient organization and maximize your workforce. Save your spot!

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Three Ways to Create an Employee Experience that Creates a Better Customer Experience

Shep Hyken

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). But what about the employees’ needs?

2023 96
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The Best Customer & Employee Experience Content of 2022

The DiJulius Group

The post The Best Customer & Employee Experience Content of 2022 appeared first on The DiJulius Group. The results are in! The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. I recommend sharing this with your entire team.

2023 83
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Employee Experience Monitoring: Common Questions

InMoment XI

Employee Experience (EX) Monitoring As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?” Employee Engagement doesn’t have to be difficult to measure, but it can be challenging for anyone in an organization to take on the initiative.

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Employee Experience Monitoring: Common Questions

InMoment XI

Employee Experience (EX) Monitoring As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?” Employee Engagement doesn’t have to be difficult to measure, but it can be challenging for anyone in an organization to take on the initiative.

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Why Do Your Contact Center Agents Keep Quitting?

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run.

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Employee Experience vs Employee Engagement

Customercount

Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand. The post Employee Experience vs Employee Engagement appeared first on CustomerCount.

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Top Stories about Employee Experience 

SurveySparrow

Customer needs are changing each day, and you’ll get thousands of technologies that provide solutions to improve customer experience. But organizations often overlooked the value of their employees. A poor employee experience can ripple your business for a lifetime.

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From Great Resignation to Great Employee Experience: Get Digital

SaleMove

Banks that focus on the employee experience will attract strong customer service representatives, survive and even thrive in the Great Resignation. The post From Great Resignation to Great Employee Experience: Get Digital appeared first on Glia Blog | Digital Customer Service Explained.

Banking 67
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3 Employee Experience Touchpoints That Impact Customer Experience

Experience Investigators by 360Connext

Employee Experience is Critical, and Smart Organizations are Taking Notice. Employee experience has been called “the new customer experience” and “the answer to customer experience” in more than one article. Employee surveys are great.

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Managing the Working-From-Home Employee Experience

Experience Matters

Last week, my colleagues Steve Bennetts, Sally Winston, and I held a webinar (watch it here) focused on how organizations should manage their employees’ work-from-home experience. The post Managing the Working-From-Home Employee Experience appeared first on Experience Matters. Activate EX - Employee Experience Lead

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Implement These 5 Tactics to Improve Employee Experience

Customer Bliss

As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Both of these women place a strong value on employee experience, and you’ll hear some of their thoughts and strategies regarding implementation.

2018 150
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Improve Employee Experience to Improve Customer Experience

Experience Investigators by 360Connext

The employee experience can feel hard to manage. As leaders, we ask our employees to care about a lot of things, even those that are only tangentially related to their job descriptions. As an industry, we’re overwhelming employees with messages about the next big thing they need to learn… Digital Transformation! And those are all valid and exciting ways to define the next phase of customer experience for your organization.

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How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz

Customer Bliss

This is one of the many questions that Eric Smuda , VP of Customer Experience & Loyalty of Hertz car rental service had to ask when he joined the company to transform customer and employee experience. He also built an NPS program at Avis Budget Group when he was the VP of Customer Insights & Experience. Eric and his boss created the job description together, which focused on being future-forward looking, with an emphasis on employee experience.

2018 180
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Episode #24 – Building Community to Improve the Employee Experience

Russel Lolacher

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. So it was a really bad employee experience.

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How to Revise Employee Experience for Social Distancing

Experience Investigators by 360Connext

Today’s employee experience is not what people were promised. The employee experience today, with social distancing, distributed teams, and different expectations, is a far cry from what most of our employees have come to expect and rely upon.

2020 143
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Employee Experience Strategy: Do’s and Don’ts

SurveySparrow

Wouldn’t you agree that this small gesture would make your customer experience more enjoyable? Employee experience, like customer experience, is a crucial aspect of running a business because it plays a significant role in determining client satisfaction.

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Building Culture and Customer and Employee Experience at The YMCA

Customer Bliss

In this episode, I chat with Bob Thomas , the first chief experience officer at The YMCA of the Greater Twin Cities, about establishing a scalable CX initiative at a nationwide non-profit. Many of you may be familiar with The YMCA (the Y), either from your own experiences at the center or because of the iconic song that many of us have danced to at parties. He wanted to ensure the digital experience would help frame and organize what’s being delivered to the customer on the ground.

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3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze

Customer Bliss

One who leads with a vision and principles that can transform both employee and customer experience? He spent time understanding his market’s customers and spent time engaging his employees in order to bring world-class service to customers. Empower Your Employees to be a Part of the Dream. When speaking of empowering employees , Horst references Aristotle and the notion that people want to be a part of something greater, they want to have a purpose.

2019 161
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Best Customer & Employee Experience Design Books 2020 2021 List

eglobalis

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.

2020 107
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Best Practices in Communications to Improve Employee Experience

PeopleMetrics

But clear, effective top-down employee communication isn’t enough. Your goal is still to positively influence (and hopefully inspire) your employees. Research in employee e xperience shows that passionate, enthusiastic employees provide a better customer experience.

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Connecting Employee Experience and Customer Experience

GetFeedback

Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead. Articles

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Connecting Employee Experience and Customer Experience

GetFeedback

Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead. Articles

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Guest Post: Improving Employee Experience for Your Customer Service Team

ShepHyken

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. It’s their job to make sure that their customers have the best experience possible. Step 1: Implement Employee Engagement Software .

2021 114
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Connecting Employee Experience and Customer Experience

GetFeedback

Every company wants to improve its customer experience. More and more, research suggests that employee experience (EX) and customer experience (CX) are intertwined, and in order to improve on one, you have to improve on the other. In this post, we’ll examine the relationship between EX and CX and cover the basics of employee experience surveys. The relationship between employees and customers. When employees are happy, customers are happy.

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Best of the Podcast: Revamp Your Employee Experience By Rethinking Your Hiring Methods

Customer Bliss

Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty. Eric joined Hertz with the responsibility of building out the company’s loyalty program, owning three different pillars of the work: the voice of the customer pillar, customer experience and brand activation teams, and loyalty programs.

2018 128