Customer Bliss

NOVEMBER 8, 2016

Lee West is the Pastor of Guest Experiences — a very new role in the not-for-profit “church world” (as he calls it). I was very intrigued by this role and really wanted to understand how Lee has gone about extending customer experience into faith, which is obviously a very important part of many people’s lives.

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Guest Experience Leadership Retail Sales 128

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

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Guest Experience 2021 Hotels Hospitality 49

SurveySensum

JUNE 25, 2019

Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. Email us today for a free consultation at support@surveysensum.com.

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Guest Experience Management Hotels Return on Investment 75

The DiJulius Group

AUGUST 26, 2021

The post How to Create the “Ultimate Guest Experience” with Author Scott McKain appeared first on The DiJulius Group. Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, explains that in order to do this, Read Full Article.

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Guest Experience Article Sales Customer Experience 52

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

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Guest Experience Interaction Social Media Omnichannel 54

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

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Guest Experience Entertainment Hospitality Brands 40

InMoment XI

NOVEMBER 2, 2022

They already had an internal assessment system that was used as a comprehensive assessment of performance in front- and back-of-house operations and policies related to Food Safety, company standards, and guest experience (e.g., quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement).

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ROI Return on Investment Airlines Call Center 493

PK

NOVEMBER 16, 2020

The post The guest journey in 2020: A crucial tool to adapt your guest experience appeared first on PK. Hospitality’s Covid challenge For cruise ship and resort operators, whose livelihood depends on the comfort and safety of travelers from all over the world, a pandemic is the worst-case scenario. […].

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Guest Experience 2020 Travel Consumers 52

inmoment

APRIL 5, 2019

If you’re in the food service industry , then you’re no stranger to the guest experience. In fact, the customer experience (CX) and food service industries have evolved together overtime. Well, the food service industry was one of the first to embrace the idea of customer experience. What do I mean by this?

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Guest Experience Touchpoint Brands Feedback 40

inmoment

AUGUST 27, 2019

So if your restaurant isn’t available on food delivery apps, guests may move on to your competition. . But those wary of jumping on board with a restaurant delivery brand like Grubhub and DoorDash worry about putting their guests’ experience—from the state of the food at arrival to the speed at which it arrives—in someone else’s hands.

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Guest Experience Brands Measurement Feedback 40

IntouchInsight

APRIL 4, 2024

Whether through efficient drive-thru lanes, user-friendly self-service kiosks, or intuitive mobile apps, each touchpoint shapes the guest experience, influencing satisfaction and loyalty. In the dynamic , competitive restaurant industry, every customer interaction counts.

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Measurement Guest Experience Customer Experience Touchpoint 74

IntouchInsight

APRIL 5, 2024

Learn how to improve QSR guest experiences, store operations, employee training and franchise performance using Mystery Shopping data.

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Guest Experience 62

NICE inContact

OCTOBER 29, 2019

Find out how NICE inContact and CXone continue to play a role in Radisson Hotel Group’s commitment to providing memorable moments for its guests all over the globe. The post CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences appeared first on NICE inContact Blog. million calls and 1.5

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Contact Center Hotels Guest Experience Call Center 48

ShepHyken

DECEMBER 4, 2023

Customers value businesses that are always friendly, always helpful, and always reliable. Plus, Josh shares what it means to “get rid of your customers” and more nuggets from his latest book, The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. Quotes: “Recognize that your guests don’t need you.

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Hospitality Tourism Guest Experience Books 101

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

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Hotels Hospitality Guest Experience Travel 52

Zonka Feedback

FEBRUARY 13, 2023

In the article below, you’ll learn all about the main questions you should ask, how to measure guest satisfaction based on the results, and how easy it is to create your own survey. A restaurant survey can help you improve the quality of your food and service, boost customer engagement, measure your performance, and avoid negative reviews.

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Guest Experience Measurement Article Customer Engagement 52

Avaya

FEBRUARY 7, 2017

The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog. The right technology, combined with the right approach, will enable organizations across every sector to master digital to a point of competitive differentiation.

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Hotels Guest Experience Hospitality Travel 55

Helpware

FEBRUARY 14, 2023

Great reviews are often proof of a great hotel guest experience. When more people share their positive experiences online, the hotel’s reputation dramatically improves. The hospitality sector is an industry highly dependent on customer satisfaction.

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Guest Experience Hotels Hospitality Customer Satisfaction 72

ShepHyken

JANUARY 25, 2021

5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. Substitute the word guest for customer, client, member, patient, etc., Hear what these Customer Experience leaders have to say by Ganesh Mukundan.

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2021 Article Customer Service Guest Experience 154

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

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Technology Hotels Guest Experience Hospitality 52

Customer Bliss

APRIL 19, 2019

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.

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Guest Experience 2013 2017 Customer Experience 135

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy.

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Guest Experience Document Entertainment Hospitality 78

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

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Hotels Management Hospitality Guest Experience 52

ShepHyken

MARCH 30, 2021

How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. About: Adele Gutman Milne is a culture and guest experience expert and host of the Hospitality Reputation Marketing Podcast: Get Great Reviews.

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Hospitality Guest Experience Advertising Culture 138

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

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Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. Who took them?

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Hotels Marketing Guest Experience Travel 52

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

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Hotels Contact Center Guest Experience Call Center 48

CSM Magazine

JUNE 15, 2021

Avtex, a TTEC Digital company, announced today the hiring of Brian Lannan as Vice President of Retail Experience. In his most recent role, Brian led the Guest Experience team at Target, where he was responsible for experience strategy and insights, guest-centric culture development, voice of guest, and brand and reputation insights.

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Retail Guest Experience Contact Center Insights 52

Eptica

JULY 15, 2020

, demonstrating how hotel group The Dorchester Collection: Used disruptive insights from customers and staff to transform how it served breakfast and turned its laundry service into a wardrobe experience Increased its guest experience index by 22% worldwide and won multiple awards for its approach Find out more by reading the whole post here on the (..)

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Customer Experience Guest Experience Hospitality Hotels 119

ShepHyken

DECEMBER 17, 2019

Tips to Creating an Amazing Customer Service Experience in Hotels and Beyond. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ideas can translate to the larger customer service world. Shep Hyken interviews Rupesh Patel.

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Hotels Guest Experience Hospitality Consulting 103

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

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Hospitality Customer Experience Guest Experience Chief Customer Officer 162

Experience Investigators by 360Connext

MARCH 26, 2015

More Posts - Website Follow Me: The post 5 Essentials for a Happy Business Travel Experience appeared first on Customer Experience Consulting. Blog Customer Experience customer service Featured Opinion B2B guest experience linkedin loyalty microinteractions travel experience'

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Travel Hotels Guest Experience Airlines 282

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

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Hotels Hospitality Guest Experience Books 52

ReviewTrackers

MAY 11, 2018

The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Those that implement service-inclusive pricing, meanwhile, experience a ratings drop of only about a 10th of a point. Nurture digital channels.

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Customer Satisfaction Guest Experience Loyalty Consumers 93

ShepHyken

JUNE 25, 2019

Even if they’re not your direct competitors, companies like Amazon and Uber have created an expectation of a certain level of guest experience thanks to technology and convenience. Your customers will come to desire and even expect this same level of service and guest experience from you, too.

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Guest Experience Technology Definition Consumers 119

Eptica

JULY 29, 2020

These highlight the need to understand the personal impact of your decisions on customers – essentially, would your mother be proud of what you are doing when it comes to customer experience?

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Customer Experience Airlines Guest Experience Hotels 98

ShepHyken

JULY 16, 2019

How can I create the best guest experience? This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: How can I build a people-first organization? How can I create a company culture? What drives a company’s success? How can I keep improving my business?

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