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Virgin Mobile Leads Wireless Carriers in Customer Experience

Experience Matters

The average rating for the wireless carrier industry dropped from 62% in 2014 to 61% in 2015—the first times in the history of the ratings that the industry’s average declined. With a score of 55%, Sprint is the lowest-rated wireless carrier for the first time since we began evaluating this industry in 2011. In 2014, U.S.

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Temkin Experience Ratings Industry Snapshot: Wireless

Experience Matters

Congratulations to MetroPCS for earning the top customer experience score in the wireless industry. Of the nine wireless carriers included in this year’s Ratings, MetroPCS earned the highest score with a rating of 73%, putting it in 95th place overall out of 318 companies across 20 industries.

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MetroPCS, Virgin Mobile, and TracFone Lead Wireless Carriers in Customer Experience

Experience Matters

MetroPCS, Virgin Mobile, and TracFone tied for the top spot out of seven wireless carriers in the 2016 Temkin Experience Ratings. We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. They each earned a score of 63%, […].

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Social Media Emerges as Wireless Customer Service Channel of Choice

CSM Magazine

Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. Verizon Wireless (822) ranks second and AT&T (811) ranks third. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2018 U.S. Study Rankings. The segment average is 779.

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US Cellular Earns Top Customer Experience Ratings for Wireless Carriers

Experience Matters

US Cellular delivers the best customer experience in the wireless industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey […].

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Verizon Utilizes GenAI to Enhance Customer Loyalty

CSM Magazine

Reducing Customer Churn In 2023, the company proudly announced approximately 145 million wireless retail connections. However, the reported churn rate was hovering around 1%. Verizon aims to cut down this rate even further this year by upping its CX game with GenAI.

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Customer Satisfaction Score (CSAT) Industry Benchmarks

GetFeedback

Wireless Telephone Service: 74%. Subscription Television Service: 62%. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Click here to download the current industry benchmarks. And if you want to see quarterly benchmark updates, just visit their website. .