InMoment XI

JANUARY 20, 2014

Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article

Wireless 200

Wireless Engagement Customers Article 200

InMoment XI

JANUARY 20, 2014

Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article

Wireless 200

Wireless Engagement Customers Article 200

InMoment XI

JANUARY 20, 2014

Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article.

Wireless 200

Wireless Engagement Customers Article 200

GetFeedback

NOVEMBER 25, 2019

Wireless Telephone Service: 74%. Subscription Television Service: 62%. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Click here to download the current industry benchmarks. And if you want to see quarterly benchmark updates, just visit their website. .

Customer Satisfaction 293

Customer Satisfaction Customers Insurance Apparel 293

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video. Augmented Reality.

Wireless 164

Wireless Consumers Competitive Advantage Interaction 164

BirdEye

DECEMBER 29, 2021

Wireless payment terminal. A wireless payment terminal has all of the functionality of a traditional terminal but doesn’t require a physical landline phone or wired Internet connection. You should have a terminal that accepts near-field communication (NFC) payment forms via a wireless data transfer.

Wireless 91

Wireless Customer Experience Sales Customer Experience Management 91

BirdEye

DECEMBER 29, 2021

Wireless credit card terminal. A wireless payment terminal has all of the functionality of a traditional terminal but doesn’t require a physical landline phone or wired Internet connection. You should have a terminal that accepts near-field communication (NFC) payment forms via a wireless data transfer.

Wireless 87

Wireless Customer Experience Sales Customer Experience Management 87

West Monroe

DECEMBER 1, 2021

Utilities must be able to communicate to their devices and field workers in all conditions, making private wireless networks paramount.

Wireless 52

Wireless Communication 52

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Visual technology in telecom has three core elements: Video.

Technology 109

Technology Wireless Consumers Competitive Advantage 109

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets.

NPS 180

NPS Wireless Customer Experience Telecommunications 180

CloudCherry

MARCH 15, 2018

For instance, leading cable MSOs (Multiple Service Operators) have entered the wireless field to further saturate an overgrown market and make competition even more stiff. Bell Canada and Telus reported increased wireless retention spending for both the full year and fourth quarter of 2016, according to their annual report.

Customer Retention 210

Customer Retention Customers Wireless Feedback 210

TechSee

JANUARY 28, 2020

According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. This is a serious problem. Consulting firm Accenture reported that 68 percent of all consumer electronics returns fell under the NFF umbrella.

Retail 136

Retail 2019 Wireless Consumers 136

Beyond Philosophy

MAY 3, 2018

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. for keeping the price of wireless provider service flat or in some cases reduced over the recent past. Sprint and T-Mobile to Merge, in Bid to Remake Wireless Market.” wireless landscape.” < [link] > De la Merced, Michael J.,

Customer Experience 113

Customer Experience Wireless 2018 2017 113

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Marketing 98

Marketing Wireless E Commerce Customer Relationships 98

Alida

JANUARY 29, 2018

The experiment used Twitter data to study customer service interactions in two industries that are rife with customer service complaints: airlines and wireless carriers. “We A study from Applied Marketing Science in collaboration with the social media company highlights the importance of acknowledging negative tweets.

Customers 133

Customers Airlines Social Media Loyalty 133

Forrester's Customer Insights

MAY 28, 2019

This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].

Wireless 53

Wireless Consumers Communication Marketing 53

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Scarcity of Skilled Technicians. More than 800,000 5G towers will have to be deployed in the U.S.

Technology 109

Technology Wireless Telecommunications 2030 109

Tricia Morris

SEPTEMBER 25, 2015

In a highly competitive telecommunications industry, nTelos Wireless is a regional provider striving to inspire customer growth and loyalty by better connecting with its customers and the communities it serves. As a wireless communications services provider, the phone is undeniably a major channel for nTelos customer care.

Customer Service 72

Customer Service Wireless Customers Customer Care 72

Stella Connect

OCTOBER 4, 2021

2: A wireless charging mouse pad . Everyone deserves a little “desk flair” these days, and Uncommon Goods has plenty to choose from, including the Wooden Qi Wireless Mousepad , which can help your agents keep their phones fully charged, all within easy reach, right at their fingertips. #3:

Customer Service 52

Customer Service Customers Wireless Call Center 52

BirdEye

DECEMBER 29, 2021

Wireless card reader. then you’ll want to look into accepting credit cards using a wireless credit card machine. More businesses will use wireless credit card terminals. As more consumers use contactless payment methods, businesses will align their shopping experience with wireless POS technology.

Wireless 52

Wireless Customer Experience Consumers Customers 52

BirdEye

DECEMBER 29, 2021

Wireless card reader. then you’ll want to look into accepting credit cards using a wireless credit card machine. More businesses will use wireless credit card terminals. As more consumers use contactless payment methods, businesses will align their shopping experience with wireless POS technology.

Wireless 52

Wireless Customer Experience Consumers Customers 52

Bill Quiseng

JULY 18, 2017

She has worked with Intel, Verizon Wireless, and many more. She’s been ranked as ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016, Clarabridge’s #1 Social Customer Service expert to follow and Customer Gauge’s top 20 customer experience experts in follow in 2017. Follow her on Facebook and Twitter.

Customer Experience 318

Customer Experience Customers Contact Center Customer Service 318

TechSee

JUNE 16, 2021

WCTel offers voice, data, video, wireless and security services in western South Carolina. Use the system to identify power users of the new technology and make them champions, rewarding them when appropriate. Visual assistance adoption case study: WCTel.

ROI 251

ROI Technology Customer Satisfaction Contact Center 251

Think Customers

JUNE 30, 2015

While churn rates vary by country and by provider, annual churn rates for telecom companies average between 10 percent and 67 percent, according to the Database Marketing Institute.

Customer Relationships 86

Customer Relationships Customers Wireless Blog 86

Experience Matters

JUNE 16, 2015

The percentage of promoters who are likely to repurchase ranges from 96% for retailers, fast food chains, and supermarkets down to 77% for airlines, while the percentage of those who are likely to forgive ranges from 72% for computers & tablets, utilities, and supermarkets down to 51% for airlines. Download report for $295.

2015 102

2015 NPS Net Promoter Score Airlines 102

The DiJulius Group

JULY 1, 2019

When I was building NationLink Wireless, I attended the Birthing Of Giants entrepreneurship program?based This guest article is brought to you by Andy Bailey, speaker at the 2019 Customer Service Revolution. based on Verne Harnish’s book Mastering the Rockefeller Habits?at at the Massachusetts Institute of Technology.

Wireless 40

Wireless Customer Service 2019 Article 40

Tricia Morris

OCTOBER 19, 2015

Brands such as Ask.com and nTelos Wireless are putting their knowledge to good use by empowering customers with the answers and information they need 24/7 via an organized, searchable self-service portal. Read more about the success nTelos Wireless has realized in customer service here.

Customer Service 89

Customer Service Customers Wireless 2015 89

Experience Matters

MARCH 28, 2016

Three industries dropped by less than 4 points (banks, software, and wireless carriers), while […]. Here are some observations: Across the 20 industries, TxR dropped by an average of 5.2 points between 2015 and 2016.

Customer Experience 81

Customer Experience Wireless 2016 2015 81

CSM Magazine

AUGUST 23, 2021

Microsoft doesn’t offer an easy way to do this, so users generally have to move everything manually to an external hard drive, track down software, serial numbers, browser settings, and handle many other customizations. It can take several hours and still users end up missing things.

Customers 98

Customers Loyalty Wireless Customer Experience 98

Beyond Philosophy

MAY 25, 2016

Whilst the strike is mainly on the traditional telecoms service it is not just being contained there as you can imagine, with an overall brand perception at a 3 year low and this is having a negative effect on Verizon Wireless. Just reading some of the Facebook comments on Verizon Wireless Workers Rising shows the strength of feeling.

Engagement 113

Engagement Customer Experience Call Center Wireless 113

Alida

OCTOBER 20, 2017

Consumers want the same responsiveness and convenience from health care providers they expect from their wireless carriers, Internet service providers and banks. Accenture found that 61 percent of respondents surveyed would switch health care providers for the ability to get an appointment quickly when needed.

Customer Experience 170

Customer Experience Return on Investment Omnichannel Consumers 170

TechSee

JULY 18, 2019

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. When it arrives, you open the box and see… a whole load of parts.

Customer Experience 207

Customer Experience Customers Contact Center Loyalty 207

TechSee

DECEMBER 19, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. With Google Home, Apple Homekit and Amazon Echo creating buzz around connected devices, smart home products have become increasingly popular.

Sales 84

Sales Wireless Customer Service Consumers 84

Beyond Philosophy

AUGUST 10, 2016

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. More of these consumers (66%) want self-service for their needs over calling into customer care.

Customer Experience 106

Customer Experience Wireless Customer Care Consumers 106

Think Customers

MARCH 2, 2015

Additionally, last week''s announcement from Google that it''s working with AT&T, Verizon Wireless, and T-Mobile to pre-install Google Wallet on all of the providers'' Android phones, further positions mobile pay as on the verge of going mainstream. And during last week''s earnings call, Cook called 2015, "the year of Apple Pay."

Wireless 75

Wireless Customer Engagement Customer Service 2015 75

ShepHyken

JUNE 22, 2016

Let’s say I contact my wireless phone provider. If you were paying attention, you might notice that I didn’t call my wireless provider. After listening to what the customer wants, acknowledge them, which is the Yes. Then add value based on our expertise, which is the And. Here’s a very simple example. That’s the Yes. That’s the And.

Wireless 88

Wireless Customer Relationships Customer Relationship Management Customer Service Training 88

CSM Magazine

JUNE 14, 2022

Whether you’re making a change to your bank account or reaching out to your wireless provider about a SIM card, identity verification is a major part of ensuring that only authorized people can change your account. Customer Support Representatives have too much on their plate.

Customers 52

Customers Customer Service Representative Wireless Customer Service 52