Forrester's Customer Insights

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. This blog answers key […]

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Loyalty Technology Blog Brands 46

GetFeedback

FEBRUARY 17, 2020

This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. The post Measure Customer Loyalty With NPS in Salesforce appeared first on GetFeedback Blog.

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NPS Measurement Loyalty Net Promoter Score 195

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

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Blog Competitive Advantage Entertainment Social Media 52

Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? In my recent blog, Revisiting an Older Blog: Using Humor to Create the Unexpected Customer Experience , I discuss how we often overlook humor as a Customer Experience tool to build customer loyalty. appeared first on The Daniel Group.

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Experience Investigators by 360Connext

SEPTEMBER 25, 2014

Check out these simple ways to increase customer loyalty. Randomly rewarding customers with small surprises can go a long way towards loyalty. Loyalty is not about punch cards. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

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Loyalty Banking Social Media Consulting 272

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty? Why Is Measuring Customer Loyalty Important?

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Loyalty Net Promoter Score Measurement NPS 110

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Brand loyalty is driven by emotional connections. Conclusion on customer loyalty.

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Experience Investigators by 360Connext

JANUARY 12, 2015

How can we increase loyalty? You like being loyal to these businesses because they earn your loyalty. They earn your loyalty because of how they make you feel. All loyalty and authentic word-of-mouth marketing results are based on emotion. The following is a Best of 360Connext post. Consider yourself as a loyal customer.

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Loyalty Hotels Hospitality Loyalty Programs 291

Experience Investigators by 360Connext

FEBRUARY 2, 2015

.” If it works to ignore loyalty, people will continue to do that. How many incentives are tied to real customer satisfaction and loyalty? Here are three ways to encourage the people in your organization to care about loyalty from customers. Understanding how to create and maintain loyalty is a key factor in improving it.

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Customer Satisfaction Loyalty Net Promoter Score Social Media 264

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

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Loyalty Loyalty Programs Social Media ROI 52

ShepHyken

NOVEMBER 27, 2020

Doing so is the best way to retain the loyalty of those clients you’ve worked so hard to secure. Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients.

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Blog Customer Experience 2021 Article 152

CSM Magazine

JUNE 27, 2023

It makes sense then that promoting customer loyalty should be on every business’s to-do list. While there are plenty of ways to improve loyalty, one of the easiest and most successful is ensuring your customer service delivers the best possible experience. In turn, this will increase satisfaction and promote loyalty.

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Loyalty Customer Service E Commerce Loyalty Programs 52

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. One particularly pertinent commenter requested a “part 2″ to a blog.

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Blog Social Media Leadership Events 207

SaleMove

DECEMBER 30, 2022

The post Streamlining the Digital Customer Experience Can Lower Abandonment Rates and Drive Up Loyalty appeared first on Glia Blog | Digital Customer Service Explained. When it comes to supporting visitors online, strong business rules and smart digital routing can make the difference for your team to keep up with customer needs.

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Loyalty Customer Experience Blog Customers 83

Beyond Philosophy

FEBRUARY 15, 2024

The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. Thanks for reading, we appreciate you! Get access to your free ebook here and why not tell a friend?

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Connections Loyalty Brands 2005 89

Beyond Philosophy

OCTOBER 17, 2016

It is important to get these memorable bits right, or your customer loyalty will certainly go to pieces. Understanding how memories form is important to fostering customer loyalty and retention. The memory your experience creates inspires customer loyalty. Is customer loyalty a function of experience or memory?

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ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. You can learn more about environment savings techniques by visiting Northern California Compactors, Inc blog. Shep Hyken.

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Blog Loyalty 2011 2013 85

Totango

DECEMBER 14, 2021

The holidays give you a unique annual opportunity to build goodwill with customers that can last all year and promote long-term loyalty. Because of this, knowing how to build customer loyalty during the holidays greatly strengthens your ability to cultivate stronger relationships with your customers. Send Holiday Appreciation Messages.

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Loyalty Net Promoter Score Customer Satisfaction Sales 82

Maz Iqbal

OCTOBER 28, 2017

Today’s conversation is around that which has been unconcealed for me: about myself and the purpose/contribution of this blog. … Continue reading "On Self, The Customer & Leadership Blog, and Cultivating Loyalty With Employees, Partners, and Customers".

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Leadership Blog Loyalty Customers 59

Peter Lavers

JANUARY 13, 2020

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030). You can read the full blog by clicking here.

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2030 Loyalty Consumers Culture 52

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

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Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

Beyond Philosophy

MAY 10, 2017

If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. No of course not, and that’s the problem with calling these pieces of plastic “loyalty cards.” What is Loyalty Anyway? That’s loyalty.

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Loyalty Loyalty Programs Airlines 2012 138

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. For Entrepreneurs by David Skok is a blog for entrepreneurs that publishes some of the best content on customer success. Intercom Blog. Zendesk Blog. CustomerSuccessBox.

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Blog Customer Success Customer Centricity Consulting 64

Customer Bliss

MARCH 5, 2019

Read more articles about Danny Meyer and Zappos here on my blog.]. Through this initiative, Zappos fulfills its mission of creating products that causes feelings of self-sufficiency and pride for their customers. Earn Customer Advocates Who Are 3X as Likely to Recommend. Not surprisingly, these practices are yielding results.

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Innovation Loyalty Chief Customer Officer Hospitality 221

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

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2022 Blog Customer Success Definition 52

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. Conclusion.

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Blog Loyalty Programs Loyalty Lifetime Customer 103

ShepHyken

OCTOBER 4, 2019

The ultimate goal of any business, here, is to nurture long-term affinity and loyalty for the brand. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

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Blog Brands Engagement ROI 119

ShepHyken

MAY 3, 2019

Easy: The New Loyalty. One effect of the digital transformation has been the erosion of the traditional definition of brand loyalty. In fact, the results of a recent UK study could be summarized as “easy is the new loyalty”: 50 percent of respondents said that loyalty is a thing of the past. Become More Convenient.

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Blog 2011 Loyalty Definition 113

Feedbackly

MAY 5, 2023

Brand loyalty is how a business shines in the market while spending less on marketing. CX is one of the best strategies businesses have to increase and strengthen brand loyalty. But how does CX impact loyalty, and how can brands utilize it to leverage their brand? It increases brand loyalty. Let’s talk about it.

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Loyalty Brands Customer Experience Social Media 52

Comm100

FEBRUARY 6, 2023

Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. Institutions will be looking to humanize their digital experience to increase customer satisfaction and build loyalty in 2023. Having a humanized digital CX has many benefits.

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Financial 2023 Blog Customer Experience 77

Beyond Philosophy

APRIL 30, 2015

Customer loyalty and retention are goals for most organizations as a result. In the past, some companies’ modus operandi to build their loyalty involved a loyalty card with additional benefits. However, these loyalty card benefits just became part of the offer over time. So now what do we do to build Customer Loyalty?

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Loyalty Rewards Programs Loyalty Programs 2010 117

ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. What is a customer loyalty program? Identify the benefits of your customer loyalty program.

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Loyalty Programs Loyalty Webinar Demo 79

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already.

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2017 Blog Customer Experience Chief Customer Officer 141

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. Loyalty is an emotion. The post Guest Blog: Why Customer Satisfaction Is a Myth appeared first on Shep Hyken. Satisfactory is a rating. Shep Hyken.

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Customer Satisfaction Blog Net Promoter Score Loyalty 122

ShepHyken

FEBRUARY 22, 2019

While there may be an expense to implementing a campaign as extraordinary and creative as the Stacy’s Chips campaign, memorable experiences lead to increased customer loyalty and word of mouth benefits that often outweigh those costs. The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.

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Blog Hotels B2C Loyalty 107

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry. Keep it Evergreen.

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Customer Retention Blog Events Advertising 52

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month. Pause and breathe.

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