InMoment XI

SEPTEMBER 22, 2022

An Experience Improvement (XI) platform that can digest unstructured data for actionable sentiments will let you know more about your customers’ survey preferences. That’s where those other data sources come into play—they exist outside of surveys, but are just as needed for creating true Experience Improvement (XI).

Social Media 493

Social Media Document Brands Feedback 493

InMoment XI

DECEMBER 29, 2022

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! The InMoment platform is fully WCAG 2.0 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Forrester Research, Inc.

2022 260

2022 2023 B2B 2021 260

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. The XI Forum challenged our perspective on the traditional model of listening to feedback and collecting endless data.

Customer Experience 260

Customer Experience Workshop 2022 Events 260

InMoment XI

OCTOBER 5, 2023

This feedback becomes even more valuable when you can harness a data platform that utilizes unstructured data analytics and creates actionable insights.

Contact Center 486

Contact Center Call Center Social Media Employee Experience 486

InMoment XI

APRIL 24, 2024

If you aim to enhance experiences across all interactions, InMoment’s XI Platform offers support for over 41 languages and dialects. Look for a software solution that offers customization options and configurable settings to tailor the platform to your specific needs and preferences.

Contact Center 260

Contact Center Healthcare Insurance Social Media 260

InMoment XI

APRIL 25, 2024

Furthermore, implementing up-to-date trading platforms and tools, expanding investment offerings, and effectively securing accounts will build trust with current customers and improve brand reputation. Creating a consistent brand image and consistently presenting it across all of your platforms can increase revenue by almost 25%!

Financial 260

Financial Management 2024 Banking 260

InMoment XI

DECEMBER 22, 2022

Social media commentary : This publicly listed information is a gold mine when it comes to understanding how customers are likely to recommend your brand to friends or family, and can be captured in your voice of customer platform with a social scraping tool. The result?

Voice of Customer 558

Voice of Customer Net Promoter Score Social Media Call Center 558

InMoment XI

JULY 12, 2022

Ostensibly, the goal with this information is to give contact center agents the guidance needed to create Experience Improvement (XI) for customers, but do they have the time and wherewithal to actually sort through comments and data? Should that even BE an organizational expectation?

Contact Center 529

Contact Center Metrics Customer Centricity Culture 529

InMoment XI

SEPTEMBER 7, 2022

When you are creating surveys with InMoment’s XI Platform, you have everything you need to have successful surveys. Once you have identified what kind of survey template is best for you, it’s time to build your survey. Don’t worry, it’s a breeze.

Feedback 260

Feedback Measurement Events Customers 260

InMoment XI

MAY 10, 2022

They can automatically gather data and use that information to solve your business challenges, build better relationships with customers, and help you achieve Experience Improvement (XI). The catch, though, is that technology and data alone can’t actually address any of the factors I laid out in the preceding paragraph.

Consulting 493

Consulting Document Technology Insights 493

InMoment XI

APRIL 28, 2022

This goal is especially important within the context of experience programs, especially if you want to achieve real Experience Improvement (XI) for your customers, employees, and overall marketplace.

Marketing 493

Marketing Social Media Reference Leadership 493

InMoment XI

AUGUST 15, 2023

Leading solutions like InMoment’s XI Platform offer a user-friendly interface, seamless integrations with existing systems, and a track record of delivering actionable insights. Factors such as ease of use, scalability, integration capabilities, and the tool’s alignment with your business goals should be considered.

Customer Experience 260

Customer Experience Retail ROI Insights 260

InMoment XI

AUGUST 23, 2023

Learn how InMoment client, FootLocker , was able to consolidate all of its Voice of the Customer (VoC) programs and operational data into one platform, giving it the intelligence needed to create a unique experience for every customer. #3: La-Z-Boy partnered with InMoment to do just that.

Customer Experience 260

Customer Experience Omnichannel Innovation Loyalty 260

InMoment XI

MARCH 4, 2022

Once a targeted survey has collected the desired data, a top-notch Experience Improvement platform mines that data using advanced analytics to uncover actionable insights. Sending out a targeted survey is the first step to improving customer experiences, employee experiences, and even the bottom line.

Customer Experience 556

Customer Experience Touchpoint Employee Experience Customers 556

InMoment XI

FEBRUARY 3, 2022

Learn how our XI Platform can support your efforts to create optimize Gen Z customer experiences by reaching out to us here or in the chatbot at the lower right hand corner of your screen. How are you collecting feedback from them to understand how they perceive your brand?

Employee Experience 529

Employee Experience Brands Social Media Customer Experience 529

InMoment XI

JULY 11, 2023

Investing in Scalable and Integrable Analytics Platforms: Selecting analytics platforms that can seamlessly integrate with existing systems and scale with increasing data volumes can ensure smoother operations and long-term success. InMoment is leading the way in integrating predictive analytics into CX strategy.

Customer Satisfaction 200

Customer Satisfaction Loyalty Roadmap Healthcare 200

InMoment XI

MAY 25, 2023

Design a Great Customer Experience With InMoment The InMoment XI Platform offers a comprehensive suite of tools and services that allow businesses to collect, analyze, and act on customer feedback in real time.

Customer Experience Design 484

Customer Experience Design Customer Experience Competitive Advantage User Experience 484

InMoment XI

OCTOBER 3, 2022

Microsurvey Response Rates in the InMoment XI Platform. When you’re optimizing your open-ended follow up question, keep an eye on the response rate. How is your customized follow-up question affecting the percentage of respondents who also leave comments? These aren’t just stand alone strategies.

NPS 260

NPS Net Promoter Score Social Media Feedback 260

InMoment XI

APRIL 5, 2024

And at InMoment, we’ve got both of these covered: Solution #1: Take Advantage of InMoment’s Best-In-Class Tech InMoment’s Experience Improvement (XI) Platform is made up of a series of applications to help you design the perfect survey and come up with results that help your business actually improve experiences for customers and employees.

Feedback 260

Feedback Reference Hospitality Workshop 260

InMoment XI

OCTOBER 5, 2021

That’s why they leverage InMoment’s XI Platform to deliver the intelligence they need to the right people at the right time in order to give Sneakerheads the retail experience they crave—and keep them coming back.

Sports 260

Sports 2021 Definition Retail 260

InMoment XI

JANUARY 4, 2024

With InMoment’s reporting platform, your CX program performance can become quickly and easily digestible. FootLocker was able to utilize the XI Platform to get all of their Voice of Customer and operational data into one, easy to digest platform. Why it matters: Reducing customer effort enhances satisfaction and loyalty.

Retail 260

Retail Customer Experience Social Media NPS 260

InMoment XI

JANUARY 19, 2024

With InMoment’s award-winning XI Platform , businesses have access to comprehensive analytics and prescriptive actions represented in customizable dashboards. These tools allow your business to digest analytical insights in the way that makes the most sense for your company.

Events 260

Events E Commerce Retail Insights 260

inQuba

APRIL 21, 2022

South Jordan, Utah, April, 20, 2022 — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, and inQuba, the leader in customer journey management, announced today a partnership to offer a journey-first approach to customer experience improvement. Take a moment and learn more at inmoment.com. About inQuba.

2022 52

2022 Return on Investment ROI Customer Journey 52

InMoment XI

FEBRUARY 21, 2024

See how you can conduct probability sampling in InMoment’s XI Platform by scheduling a demo today! By regularly surveying a representative sample of customers, businesses can track changes in satisfaction levels over time and identify trends or patterns that may impact the customer experience.

Measurement 260

Measurement Demo Customer Experience Customer Satisfaction 260

MyCustomer

APRIL 5, 2023

Distill hundreds of individual customer comments into an easy-to-understand short overview of the most pressing customer issues 5th Apr 2023 InMoment Leverages ChatGPT in the XI Platform

2023 40

2023 Innovation Customers 40

InMoment XI

JULY 11, 2022

Our XI intelligent platform allows you to easily put together an intuitive, clear, and sharp-looking survey. Businesses with this kind of feedback can make informed decisions that directly impact the people, clients, and consumers of your organization. Discover just how simple it is to use InMoment for all your survey design needs.

Measurement 493

Measurement Information Brands Consumers 493

inmoment

JANUARY 28, 2020

By linking up with InMoment’s XI Platform , they were able to compile and organize data and rank stores on key metrics, like friendliness and value. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change.

Guest Experience 52

Guest Experience Webinar Employee Experience Connections 52

inmoment

NOVEMBER 6, 2019

InMoment’s XI Platform is comprised of three clouds: the CX Cloud , the Employee Experience (EX) Cloud , and the Market Experience (MX) Cloud. The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results.

White Paper 40

White Paper E Commerce E-support Download 40

inmoment

OCTOBER 17, 2019

The XI Platform is comprised of three clouds, the CX Cloud, the Employee Experience (EX) Cloud, and the Market Experience (MX) Cloud. With InMoment, science is infused in every part of the XI Platform, which enables the extraction of more data in more formats for even more intelligent business insights. . #2:

E Commerce 40

E Commerce Metrics Download Insights 40

inmoment

FEBRUARY 28, 2019

InMoment’s new Experience Intelligence (XI) Platform has a modern technology stack with data science at the core, allowing us to store, retrieve, and put the right analytics lenses to literally any type of data that will add meaningful intelligence to your understanding. More on the new XI Clouds in our next blog. .

Customer Experience 40

Customer Experience Technology Blog Employee Experience 40

inmoment

JANUARY 28, 2020

By linking up with InMoment’s XI Platform experience tool , they were able to compile and organize data and rank stores on key metrics, like friendliness and value. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change. 2018: 65.0. 2019: 68.1.

Guest Experience 40

Guest Experience 2017 2018 2019 40

Currency Alliance

FEBRUARY 15, 2018

One more exciting recent example was UK supermarket chain Waitrose’s decision to pilot evening yoga classes in its stores [xi]. Our free, simple, cost-cutting SaaS tech platform is used by Loyalty Managers to issue, buy, sell or exchange loyalty currencies with other brands. xi] [link]. References. [i] i] [link]. [ii]

Retail 110

Retail Brands Banking 2015 110

InMoment XI

APRIL 3, 2023

In March, I spoke at InMoment’s XI Forum Sydney, and it shouldn’t surprise you that I chose to talk about building a customer experience (CX) program! We upload our interview transcripts and summaries to our XI platform for tagging and analysis—and the insights are invaluable.

Touchpoint 260

Touchpoint Customer Centricity NPS Feedback 260

inmoment

MARCH 26, 2019

By allowing them to tap into the data derived from customer feedback in tandem with their traditional marketing metrics, this integration through the InMoment Experience Intelligence (XI) Platform enables marketers to create more targeted and personalized segments and online experiences. . Want to know more about how do we do it?

Marketing 40

Marketing Metrics Online Experience Presentation 40

inmoment

JANUARY 14, 2020

To actually improve the customer experience, your organization needs an intelligence platform that delivers more than just insights. With a tool like our XI Platform , you can leverage intelligence about your brand, customers, employees and the market.

2020 52

2020 2010 Metrics Insights 52

ReviewTrackers

FEBRUARY 15, 2023

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Feedback 122

Feedback Customers 122

InMoment XI

SEPTEMBER 21, 2021

The answer lies in unstructured data and the Experience Improvement (XI) solutions that can turn it into actionable intelligence. Consider platforms like Instagram, Yelp, and YouTube. People can use these platforms to freely (and frankly) express themselves in a way that numbers cannot allow.

Customer Relationships 577

Customer Relationships Net Promoter Score Customer Experience Effort Score 577