TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. New Technologies to Improve Customer Service. Let’s take a look at some of the hottest new technologies that are improving customer service this year. consumers required assistance during the pandemic.
GetFeedback
DECEMBER 21, 2020
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
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TechSee
JANUARY 26, 2021
Customer service trends: Top predictions for 2021. More empathetic customer support is a critical trajectory for customer service in 2021. A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021.
ShepHyken
JANUARY 6, 2021
So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. Companies were forced to adopt technologies that they would have used eventually, but not for three to five more years. The post Shep’s 2021 Top 10 Business Predictions appeared first on Shep Hyken.
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
eglobalis
NOVEMBER 22, 2021
Best New Customer Experience and Design Books – 2021 List best employee experience and design books. The post Best New Customer Experience and Design Books – 2021 List appeared first on Eglobalis.
Kustomer
NOVEMBER 4, 2020
Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Remember, you heard it here first.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join our most densely packed informational webinar where we discuss the secret sauce behind great speech technology in the contact center –> how NLU augments speech recognition for the highest accuracy possible since speech is never 100% right. Participate and learn: Why speech recognition technology is never 100% accurate.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. 10 Ways to Humanize Your Brand.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. September 15th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT As the U.S.
Speaker: Brian Morin & Helena Chen from SmartAction
Not all technology is created equal: ASR, NLP, NLU and what it all means. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. The importance of conversation design expertise & artistry.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. July 8, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Best practices for using customer data to drive return visits. Ways to create an effective and unified customer experience.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. But how do you do this? How data + business logic keeps virtual agents in their "swim lane".
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