Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Customer Service 75

Customer Service Omnichannel Social Media 2021 75

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 52

Customer Service Customer Experience Magazine Books 52

NetBase

JUNE 25, 2019

It’s sort of like trying to impress a Blackberry owner back in 2007 – it feels like we’re already there. That has come to mean real-time customer experience analytics that support all the facets of operations, like: PR and Communications. Retail & E-commerce. Drumroll please… Introducing NetBase AI Studio ! Brand Management.

2008 73

2008 E Commerce Social Media 2007 73

Kayako

JANUARY 25, 2019

W e strive to apply the lessons we learned as kids to the way that we behave at work. In 2007 Toby Cosgrove, CEO of Cleveland clinic brought all his employees together and told them – “Patients come to us for high quality care – but they don’t like us very much”. Don’t hold all the cards and keep a balance. Case Study.

Webinar 49

Webinar Chief Customer Officer Airlines Customer Service 49

ProProfs Chat

AUGUST 8, 2019

Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. When customers have a question, they reach out to the brand for support.

Customer Service 51

Customer Service Airlines E-support Brands 51

SmartKarrot

FEBRUARY 7, 2022

This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. It provides mobile and web solutions to e-commerce sites for optimizing their customer experience. About: Mirakl is a cloud-based shopping cart solution for e-commerce businesses. Headquarter: Paris. Headquarter: Paris.

E Commerce 10

E Commerce E-support Insurance Fashion 10

SmartKarrot

FEBRUARY 3, 2022

Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. The platform is intended for use in the industries of e-commerce, consumer goods, education, real estate, and insurance and finance.

E Commerce 10

E Commerce 2011 2012 2013 10

Susan Abbott

JUNE 9, 2015

The first web marketplaces democratized the ability to sell physical goods, such as E-Bay   (founded 1995) and Etsy (founded 2005).  Originally launched as a platform to support virtual work in 1999, ELance really took off when it launched the vendor management system, creating a marketplace.

2006 59

2006 E Commerce 2011 2005 59

SmartKarrot

JANUARY 28, 2022

The platform offers many features, including HR support, natural insurance, benefits management and administration, integrations like ERP and HRIS, and reporting. Founded in: 2007. Founder/CEO: Avi Shua. Papaya Global. Papaya Global is a SaaS-driven payroll management solution designed for businesses. Founder/CEO: Or Offer Nir Cohen.

2015 10

2015 2011 2006 2010 10

C Space

JULY 23, 2021

In 2007 I met Jackie Siegel at a party at the Versace boutique in Beverly Hills hosted by Donatella Versace, whom I was photographing for Elle. I made a photograph of Jackie and two of her friends holding Versace handbags that Time magazine published in its 2007 “Pictures of the Year” issue as representative of the “new Gilded Age.”

2008 52

2008 Culture Books Magazine 52