ShepHyken

SEPTEMBER 10, 2023

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

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Article 2023 2028 Customer Service 80

ShepHyken

JANUARY 2, 2023

Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? This goes way beyond loyalty programs. by Matt Bertram.

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Article 2023 E Commerce Customer Service 64

ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. Companies—from JetBlue to Dunkin’ to Walmart—will push loyalty programs to attract both new and returning customers.

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2024 Article Hotels Loyalty Programs 77

ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

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Article Customer Service 2023 Loyalty Programs 59

ShepHyken

DECEMBER 17, 2023

My Comment: I’ve always felt the best loyalty program doesn’t come from points, miles, or perks but from an amazing customer experience. So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.) So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.)

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Article Customer Service 2023 Customer Centricity 59

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Offer Loyalty Programs for Customer Delight Loyalty programs are like a warm welcome-back hug for your customers. ” The loyalty programs reward your customers for their repeat business.

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

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2024 Article Customer Service Contact Center 66

BirdEye

MARCH 24, 2023

The following are a few tips to encourage referrals: Create a customer loyalty program. Build a strong customer referral program. The post The ultimate guide to business development in 2023 appeared first on Birdeye Customer Experience Management. Stay in touch with existing customers post-sale to nurture relationships.

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2023 Return on Investment Social Media Sales 98

ShepHyken

JANUARY 22, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. To kick start 2023, here you can find some of my favorite customer experience blogs My Comment : Steven Van Belleghem is one of the top CX experts in the world. It’s a win-win.

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Article 2023 Customer Service Contact Center 48

ShepHyken

DECEMBER 26, 2022

Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company.

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2022 Article Loyalty Programs Customer Service 64

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line.

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2024 Article Customer Service Average Handle Time 61

ShepHyken

OCTOBER 1, 2023

So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year? I do like it, but I think it is more about creating a customer loyalty program focused more on repeat business than true loyalty. There is nothing wrong with that! is an excellent way to do so.

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Article Customer Service 2024 2023 65

Braze

MAY 25, 2023

This month, we’re recognizing Sean Collins, VP, Growth Marketing at Bilt Rewards , a loyalty program for renters Each month, Braze selects one individual as our Marketer of the Month in order to celebrate the exceptional work being done by members of our Braze Bonfire community.

Marketing 52

Marketing Loyalty Programs 2023 Loyalty 52

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  Below are six of these “horrors.” Others are just plain, scary stuff. Fright Level: 4.

Marketing 72

Marketing 2023 Loyalty Consumers 72

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. As per a report by Forrester , by 2023 B2B businesses in the US is expected to contribute up to $1.8 What is a B2B Customer Loyalty Program? 10 B2B Loyalty Program Best Practices in 2022.

Loyalty Programs 10

Loyalty Programs B2B Loyalty B2C 10

BirdEye

AUGUST 7, 2023

13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? 13 Auto repair marketing strategies you should check out The auto repair industry was worth $880 million in 2023 alone.

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Sales Marketing Social Media Loyalty Programs 52

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs.

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2024 Article Customer Service B2B 61

BirdEye

OCTOBER 19, 2023

Develop a loyalty program 10. Grow your restaurant reputation with a better customer experience As per our 2023 consumer data report, online reviews shape multi-location businesses. Read more insightful findings in our guide about the Impact of online reviews on multi-location businesses in 2023. Measure performance 9.

Marketing 62

Marketing Social Media Multi-Channel Loyalty Programs 62

SurveySensum

JULY 7, 2023

Checkout Process Feedback Survey According to a report by the Baymard Institute on “Cart Abandonment Stats 2023”, it was found that the average cart abandonment rate is 69.9%, out of which 17% of the customers abandon because of a long and complicated checkout process. What factors motivated you to join our loyalty program?

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Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SurveySensum

JULY 7, 2023

Checkout Process Feedback Survey According to a report by the Baymard Institute on “Cart Abandonment Stats 2023”, it was found that the average cart abandonment rate is 69.9%, out of which 17% of the customers abandon because of a long and complicated checkout process. What factors motivated you to join our loyalty program?

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. But the success of these programs has as much to do with insights as technology. As loyalty programs have become the norm, it’s increasingly important for brands to differentiate beyond points-based product rewards.

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Brands Loyalty Programs E-support 2022 52

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

Marketing 69

Marketing 2024 Social Media Download 69

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Here’s the article to help you learn what customers want and how businesses are approaching social media in 2023.

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2023 Article Customer Service Loyalty Programs 13

SurveySensum

MARCH 6, 2024

Running upselling or cross-selling campaigns Implementing loyalty programs Bundling products or creating packages Adding add-ons like gift-wrapping for an extra $1 or name-carving for $3 4. According to Statista , in 2023 alone, the rate of shopping carts being abandoned reached an alarming 70% , the first since 2013.

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Metrics E Commerce ROI Return on Investment 52

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As we look to 2023, let’s consider what will carry over from last year, and what we can expect to see more of in 2023. My Comment: Another one of my favorite topics is customer loyalty.

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2023 Article Customer Service 2009 13

ClearAction

APRIL 13, 2023

Related articles: CX Annuities Solve CX ROI & Tenure Dilemmas 23 Customer Experience Practices to Stop in 2023 The post Brand Integrity and Your Ideal Customer appeared first on ClearAction Continuum Experience Leadership. Championing brand integrity is the ideal purpose of Chief Customer Officers. Who else is minding the gap?

Brands 62

Brands Chief Customer Officer Loyalty Programs 2023 62

ShepHyken

JANUARY 23, 2023

Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs. To kick start 2023, here you can find some of my favorite customer experience blogs My Comment : Steven Van Belleghem is one of the top CX experts in the world. It’s a win-win.

2023 14

2023 Article Customer Service Contact Center 14

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 Moreover, businesses can initiate a loyalty program by awarding customers who shop more or inviting other shoppers to the space. billion in 2030.

Technology 59

Technology Tourism Travel 2030 59

ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business. An updated loyalty program can help keep you connected to customers.

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Article 2022 Customer Service Hospitality 70

Forrester's Customer Insights

NOVEMBER 1, 2022

Use your loyalty program to collect consumer data and boost B2C sales this holiday season.

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Loyalty B2C Loyalty Programs 2023 26

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

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2023 Loyalty Innovation Loyalty Programs 52

ShepHyken

APRIL 24, 2023

As Inflation Bites, Loyalty Programs Are More Important Than Ever. Here’s How to Create One That’ll Stand the Test of Time by Colleen Murray (Entrepreneur Media) Chances are your loyalty program is failing. Others are suggesting an amount much larger than what the typical customer is used to.

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Article Customer Service Loyalty Programs 2023 12

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

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Article Customer Service Loyalty Programs 2023 12

ShepHyken

MARCH 5, 2023

Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. Those are top findings from Incisiv’s 2023 Omnichannel Customer Service Index conducted in partnership with Nuance Communications Inc. We’ll also share some effective ways to increase your CLV for greater results.

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Article 2023 Customer Service E Commerce 13

West Monroe

SEPTEMBER 4, 2023

West Monroe recently published a report that looks at the top tech trends in 2023, and there's this idea in the report of separating fad from the fundamentals. Another thing we focus on is offering good loyalty programs.

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Culture E Commerce 2004 E-support 52

ShepHyken

OCTOBER 6, 2023

Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.

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2023 Loyalty Social Media Loyalty Programs 61

Retently

JANUARY 25, 2023

billion active iPhones worldwide (in 2023) and expected low opt-in rates , the update was bound to considerably impact the $327,1 billion mobile advertising industry. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever. With over 1.8 But what did it mean for ecommerce?

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Loyalty Programs Advertising Loyalty Social Media 31