Education Services Group

MAY 12, 2021

This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!

Interaction 98

Interaction 2021 Customer Journey Touchpoint 98

InMoment XI

APRIL 23, 2024

By leveraging AI, businesses can automate processes, optimise interactions, and deliver exceptional experiences that resonate with customers. Targeted Audience Engagement Smarter actions enable businesses to target specific audiences with tailored insights to optimise your customer interactions.

Social Media 260

Social Media Insights Feedback Loyalty 260

Inbenta

DECEMBER 21, 2023

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. In most instances, Horizn has shown to reduce agent escalations in favor of self-service in 80% of cases.

Interaction 52

Interaction 2023 2011 Demo 52

InMoment XI

MARCH 18, 2024

Bringing all this data together is akin to assembling a jigsaw puzzle, revealing the complete image of customer interactions. The Power of Conversational Intelligence Conversational intelligence, powered by AI, equips businesses with the tools to analyse textual and verbal interactions.

Insights 260

Insights Multi-Channel Webinar Social Media 260

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. The TSIA Interact sessions I attended were all fantastic.

Interaction 52

Interaction Customer Success Events 2025 52

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. Here’s a roundup of our top five takeaways for Customer Success professionals from TSIA Interact 2021. . . If you are wondering what XaaS stands for, it means anything/everything as a service.

2021 98

2021 Interaction Net Promoter Score Customer Success 98

InMoment XI

NOVEMBER 20, 2023

Another way AI is changing the customer experience realm is the detection of customer feedback themes to condense the main issues facing customers and present them back as valuable insights to improve. Customer Interaction AI is taking customer interactions to new heights.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. We’d love for you to join us in London on the 4th & 5th October.

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2023 Workshop 2024 Events 260

InMoment XI

APRIL 25, 2024

In the insurance industry, every customer will have to talk to an agent—whether through online chat, over the phone, or in person—and these are the interactions that matter the most with your brand. These interactions need to be positive for your insurance reputation management to improve.

Financial 260

Financial Management 2024 Banking 260

InMoment XI

DECEMBER 15, 2022

It has also changed the way that your customers interact with you. Especially when considering the rapid evolution of social-based interactions, even data from the previous quarter might not accurately reflect how your customers are behaving. Watch the full presentation here!

Social Media 529

Social Media Metrics Customer Journey 2019 529

Beyond Philosophy

NOVEMBER 27, 2021

Then, we talk about how you can employ nostalgia to evoke the memories during customer interactions that will spill the happy and pleased over onto your experience. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving.

Presentation 78

Presentation Fashion Consulting Financial 78

Experience Investigators by 360Connext

MARCH 19, 2024

In this episode, we tackle a quandary presented by a CX leader looking for ways to empower her team to navigate the tricky terrain where unique customer needs clash with the rulebook. As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot.

Roadmap 200

Roadmap Culture Leadership Books 200

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? When you’re presenting a business case, the goal shouldn’t be complexity. Tip #1: Break Down Metrics.

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Metrics ROI Presentation Webinar 493

InMoment XI

MARCH 6, 2024

This involves continuously striving to improve all elements of the customer experience, whether it’s the quality of products or services, the level of customer service provided, the ease of doing business with the company, or any other aspect that impacts the customer’s interaction with the brand.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

BlueOcean

NOVEMBER 13, 2023

With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. And many businesses feel pressure to predict the where, when, and how of their customer interactions. What new trends and technologies are on their mind?

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

NetBase

APRIL 1, 2019

We’re elated to announce NetBase as the first sentiment analysis platform to offer the real-time, aggressive approach brands have been craving, with an interactive AI Battlebot that will knock your socks off. Sassy Segments are authors of online interactions that keep brand managers on their toes. Interactive Awesomeness.

Interaction 57

Interaction Social Media Brands Demo 57

InMoment XI

FEBRUARY 13, 2017

Today’s connected world and ever-present technology have changed the way we think about engaging with companies. Whether you’re a major corporation, or a bustling startup, people expect their interactions to be something that wows them. Simple ads are important, but they are just a piece of the puzzle. View Article

Loyalty 478

Loyalty Brands Marketing Presentation 478

InteractionMetrics

APRIL 4, 2019

She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution.

Presentation 40

Presentation Customer Experience Workshop 2019 40

InMoment XI

JUNE 2, 2022

Indeed, the onboarding process usually ends up setting the tone for their subsequent interactions with your employees, their perception of your messaging, and even their product experience (PX). It’s no secret that customer onboarding is one of the most crucial (and oftentimes challenging) stages in a customer’s journey with your brand.

Presentation 529

Presentation Feedback Customers Insights 529

Solvvy

DECEMBER 16, 2019

One of the earliest forms of AI customer service to come mainstream is interactive voice response (IVR) technology, in which a computer recognizes the customer’s natural speech or touch tone and uses it as a prompt for their next action. Replacing human customer service agents with IVR technology: Bad idea. The death of email support.

Presentation 48

Presentation Customer Service Brands Technology 48

Magellan Solutions

OCTOBER 15, 2017

A huge part of its effectiveness can be attributed to the personal, one-on-one and human interaction aspect of telesales. And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. Contact us now!

Presentation 65

Presentation Information Consumers Sales 65

ENGAGE.cx

AUGUST 11, 2015

Brands work in relationships with their customers — the highs and lows of their interactions. In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. How can you capitalize on the money your consumers spend on each visit?

Presentation 70

Presentation Customer Experience Social Media Events 70

InMoment XI

OCTOBER 27, 2022

If research is both art and science, we need to blow the dust off the art elements including writing, presenting, persuading, visual arts, theatrical arts, and the art of storytelling. Another way to increase data density is through interactivity. Storytelling is rarely given the attention it deserves.

Marketing 260

Marketing Magazine Presentation Reference 260

Hero Digital

MARCH 9, 2020

And over the years, as marketers delivered these personalized experiences, naturally, consumer expectations rose—leading to 63% of consumers now expecting a personalized interaction with a brand or service (Source: The Harris Poll ). So how can you scale 1:1 human interactions with tech? Bottom Line. And that’s where the magic happens.

Interaction 52

Interaction Technology B2C B2B 52

TechSee

APRIL 1, 2024

From simplifying support interactions to personalizing the experience, TechSee’s new offerings aim to elevate customer satisfaction while reducing costs to record lows. By implementing interactive flows that accelerate information gathering and allow image uploads, you can even offer computer vision AI guidance while customers wait.

2024 124

2024 Customer Service Representative Contact Center Customer Satisfaction 124

InteractionMetrics

MAY 20, 2015

Knowing how your customer experience measures and seeing your gaps presented in a Interaction Metrics’ Findings Report is the most efficient way to create more engaging customer experiences. Then, contact us to discuss whether a serious, research-backed approach to customer experience could have advantages for your company.

Metrics 40

Metrics Interaction Measurement Presentation 40

NICE inContact

AUGUST 21, 2018

How will we top Interactions 2018? this is our first opportunity to come to an Interactions event. And speaking of speakers… What else makes Interactions so great? Real-world presentations from organizations and people who have been there, done that. By leading the charge in industry trends. And the future—is here.

2019 48

2019 Interaction Entertainment Roadmap 48

Retently

MARCH 11, 2024

They present participants with a predefined selection of answers, making it easier to categorize and analyze feedback on a broad scale. Gathering feedback on these initial interactions can help streamline your processes, making a positive first impression on future attendees. Was the registration process smooth and user-friendly?

Events 119

Events Feedback Insights Presentation 119

BlueOcean

OCTOBER 4, 2023

We believe that everything from the quality of the interaction to factors like handle time and first resolution are positively impacted by an onshore Canadian solution. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

TechSee

JULY 17, 2023

However, the implementation of LLMs also presents its fair share of challenges. Navigating Complex Customer Interactions When correctly set up, LLMs can excel at handling routine inquiries. However, they may need help with complex customer interactions that require visuals, empathy and emotional intelligence.

Document 109

Document Interaction Presentation Customer Centricity 109

RapportBoost

OCTOBER 20, 2018

– designing a workflow for chat teams’ conversations with customers as well as their interactions with other team members. The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.

Contact Center 70

Contact Center Webinar Presentation Sales 70

BirdEye

MARCH 5, 2024

The way we search for information is undergoing a monumental shift, and for multi-location businesses, this shift presents both challenges and exciting opportunities. User interaction User interaction involves clicking, reading, and navigating to external websites. Still evolving, and its impact remains uncertain.

Presentation 59

Presentation Demo Events Social Media 59

ReviewTrackers

FEBRUARY 22, 2017

Four years ago, our company was named one of the Innovative Web Technologies finalists for SXSW Interactive Accelerator, where we were able to show off the cutting-edge technology that powers our review management software platform. The event is co-presented by Emma , Converseon , PowerReviews and Conversocial. Are you going to SXSW?

Events 63

Events Interaction E-support 2017 63

Hero Digital

JULY 9, 2019

Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience. Moving Forward.

Presentation 40

Presentation Events Sports Workshop 40

Eptica

MARCH 18, 2022

Author: Pauline Ashenden - Demand Generation Manager Mother’s Day brings increased pressure for contact centres, as it falls on a Sunday and requires everything, from delivery to the present itself, to be perfect. Read the full piece on our parent company Enghouse Interactive’s site.

Customer Service 122

Customer Service 2022 Presentation Customers 122

Bill Quiseng

JUNE 21, 2023

This June, I present each one of the Three Principles to Build Customer Loyalty. So, if other businesses have delivered Magnificently Boring products or services, technological advances, and AI interactions to their customers, you have to do better. COMMUNICATE with every customer with a smile, eye contact, and polite interaction.

Loyalty 134

Loyalty B2C Hotels B2B 134

ShepHyken

NOVEMBER 27, 2023

While digital self-service solutions continue to evolve and enhance the customer experience, phone support remains essential for customers to interact with companies. The goal is not to eliminate phone support but to augment agents with AI-driven tools. This allows support agents to focus on more personalized and complex issues.

Customer Experience 94

Customer Experience Technology User Experience Customer Satisfaction 94