I would like you to get acquainted with two remote services which will provide you with expert guidance to reduce technical risks and optimize your system potential. After Delivery of these offerings, you will receive guidance on findings to bring you towards a successful Project.
The table belos helps to see in a quick view the differences between each
|
Cloud Readiness Check |
CQC Deployment Readiness |
Objectives |
Verify the Customer's SAP Commerce Cloud solution meets the standards of performance, security and quality required to deploy a successful solution |
Guide customers to a smooth start-of-production by reviewing current configuration settings against SAP Best Practices. |
When to use |
The check shall be planned in the first week of the user acceptance testing phase (UAT) in parallel to your first performance test run to get the most out of this service. |
- Use as an optional service should you require additional review prior to go-live
- Before the go live of a new implementation
- If additional functionality, users or roll outs planned
|
When to request |
8 weeks prior your Go Live |
It is most applicable before a system Go Live, at least 4 weeks before the planned start-of-production date. The service booking should be made 3-5 weeks before the required delivery date |
How to request |
Your CRC will be scheduled as per your engagement with your account team. For questions, please connect with your SAP representative |
· Create an incident under component SV-BO-REQ (SAP Note 1296527)
·Contact the SAP Enterprise Support Advisory team via our Customer Interaction Center (CIC) .
|
Delivery |
Once per subscription
Available only to the customers with standard/professional/enterprise license
For questions, please connect with your SAP representative or directly with CX delivery team. |
Delivered as a remote service. This service can be repeated per ongoing rollout of new users/functionality
|
Benefits |
Gain confidence that your SAP Commerce Cloud implementation meets best practices in the lead-up to go-live
Review and identification of common issues that may present as issues at go-live or in the months after |
- Review of your project and recommendations provided.
- Identify potential risks and issues
- Optimize solution adoption, identifying key areas for consideration
- Reduce post go live incident volume and potential escalation
|
Outcome |
Report of findings from CRC analysis |
Report findings and recommendations Sample Report |
Further details
|
Commerce Cloud Readiness Check |
Info sheet |
You can find all detail about both services in
Commerce Learning Journey included in
Customer Experience Value map.
Contact the
value map team for SAP Customer Experience solutions for guidance for more details.
Don’t miss out: Sign up for
the SAP Enterprise Support value maps by requesting access to
SAP Learning Hub or join the
SAP Enterprise Support Value Maps Learning Room if you already have access.
Kind Regards,
Mónica Domingo
Global Topic Owner - SAP Customer Experience Value Map
