ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Kommunicate solves problems for its customers – the smart way. Choosing Kommunicate is setting up your enterprise for success, including improved customer satisfaction, better operational efficiency, and a…
Here are our major product updates from June 2024: I) Feature releases Search Bar in Dashboard Users can now search for features, settings, and other requirements from anywhere…
The Rise of Generative AI Using Generative AI without knowing the Art of Prompt Engineering is like having a Ferrari and not knowing how to drive well. Generative…
Top Tools to Build an Engaging Omnichannel Customer Experience Without the right tools, it is extremely difficult to provide the level of omnichannel customer experience that you desire.…
In today’s fast-paced business environment, delivering exceptional customer service is the ultimate goal for every CX leader. Customers now expect businesses to resolve queries as quickly and fluently…
“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t, somebody else will.”…
The traditional banking sector, as we know it, is at the cusp of a digital revolution. Forty years ago, in the 1980’s, there were 14,469 commercial banks in…
While customer service is a priority for most organizations, how many times have you been kept on hold by customer service agents? Hearing the dreaded piano music, looking…
Last night, Mira Murati, the CTO of OpenAI, gave us a sneak peek at what the company has been up to and introduced GPT-4o. Has OpenAI hit the…
In the age of conversational AI and tech support that is evolving every single day, customer service leaders have their work cut out for them. They are between…