terms 
Lumoa
FEBRUARY 9, 2023
Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. Actions include short- and long-term follow-ups. Long-term actions are based on the analytics results of customer feedback.
CX University
APRIL 16, 2024
Customers who feel that a business shares their core beliefs and principles are more likely to become long-term, devoted advocates for the brand. The Influence of Personal Values Alignment When a customer’s personal values align with a company’s values and practices, it can foster a deep sense of loyalty and trust.
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Alida
OCTOBER 17, 2017
But the journey towards a seamless patient experience requires a long-term commitment from hospitals and other health care organizations. In many health care organizations, simplifying the organizational chart, breaking down siloes and instilling a more agile hierarchy is a long-term project. Final thoughts.
Braze
NOVEMBER 14, 2023
Today, we are thrilled to share the key findings from our latest report: Building Long-Term Customer Loyalty: A Research Report on What Consumers Want.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Are you excited to actually start making sense of customer analytics?
Gainsight
JULY 20, 2022
If you’re looking to understand PLG and how to implement it in your own company, then you need to know the terms, phrases, and acronyms and their definitions. To help you, we created this list of the most important terms, what they mean, and why they’re important. Product analytics terms. Revenue-related terms.
Gainsight
JULY 5, 2022
And it’s not just learning the terms; it’s learning why and how they’re so critical to your growth. A lot of CEOs hear the term “net promoter score” and wonder if it’s really as important as their VP of Customer Success is telling them it is. One important customer satisfaction metric is the Net Promoter Score (NPS).
Advertiser: ZoomInfo
Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. Satisfaction won’t cut it. But where do you start?
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Tune in on January 15th and learn about things such as: How a focus on "Ease of Doing Business" can yield greater near-term gains than loyalty. Reducing customer effort can reduce costs by 37% and induce customers to spend 88% more. How you can measure "Ease of Doing Business" & customer effort.
Advertiser: Vanilla Forums
In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers.
Advertiser: ZoomInfo
It's quite a process for marketing teams to develop a long-term data management strategy. It involves finding a data management provider that can append contacts with correct information — in real-time. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.
Speaker: Donna Weber - Customer Onboarding Expert
Donna will share insights and practical tips to help you achieve your growth goals – this year and in the long-term. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects. Join us on May 27th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Join us to learn: What do Customers Expect from CX?
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