innovation-interaction 
Experience Investigators by 360Connext
MAY 7, 2024
Why Every CX Leader Needs to Understand (And Have a Basic Strategy About) AI Understanding AI is not just about keeping pace with technology; it’s about leading the charge in innovation and personalization and advocating for customers at the same time. As you prove your results, introduce AI in another area.
CSM Magazine
MAY 7, 2024
From the early days of speech analytics and intent-based AI, which we successfully harnessed to enhance customer interactions, to the rise of conversational AI that redefined the way businesses engage with customers, we have been at the forefront of AI’s evolution in the contact centre.
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SurveySensum
MAY 7, 2024
Tailored Recommendations: Choose PMPs offering personalized recommendations tailored to your preferences and interactions. Continuous Innovation: Opt for PMPs committed to ongoing innovation to stay competitive and relevant amidst the ever-evolving digital advertising landscape.
SurveySparrow
MAY 7, 2024
Quizlet: Perfect for Tailored Flashcards & Interactive Study Tools Source: Quizlet What do you think makes Quizlet outstanding and unique, and how to use Quizlet as a teacher? For a highly interactive, customizable experience that makes learning fun and engaging, Quizziz could be your go-to tool. I’ll tell you.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
SurveySparrow
MAY 7, 2024
Timely With the goal of streamlining and doing away with task management and time monitoring, Timely is an innovative and user-friendly time management software. Furthermore, the smooth interaction with other productivity and HR solutions adds even more efficacy and efficiency to the mix.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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