Beyond Philosophy

JULY 6, 2016

Last year, Forrester published the Customer Experience Index, China 2015, ranking 60 brands for their performance in Customer Experience. According to APAC Insider , Forrester concluded that no brand was doing an excellent job there yet. However, China does have social media; it’s just their brand of it. Billions of them.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

Ecrion

FEBRUARY 24, 2020

Consistent application of regulatory, legal and branding standards to communications. Customer Communication Management Tools also enable a company to: Maintain & comply with customer preferences (language, tone, format, channel, time of day, etc.). Deploy multi-device forms for data capture. Customer Experience Management.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Reputation management is the process of shaping public perceptions of a brand. It’s about fostering positive brand awareness, growing favorable public sentiment, and addressing any negative impressions.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

JANUARY 11, 2023

The main goal is to find ways to engage with your target audience by creating meaningful relationships that drive brand awareness and ultimately lead to conversions. This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Kustomer

OCTOBER 28, 2022

Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications. By ignoring customer service, brands are missing out on market share and revenue.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Magellan Solutions

JULY 15, 2021

On top of that, they’re also one of the leading brands when it comes to pay-per-click advertising. The company has been operating since 2002. Their main focus is on engineering, research, and development of various motion equipment for multi-purpose use. So, they set the objective to raise awareness of their brand.

Call Center 40

Call Center B2B Sales Retail 40

Kustomer

FEBRUARY 25, 2020

Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. By ignoring CX, brands are missing out on market share and revenue. This creates three main problems: 1.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59