2002 Culture Customer Experience Professionals Employee Experience 
Storyminers
FEBRUARY 17, 2021
Mike and Akos, two customer experience professionals from two continents discuss what customer experience base thinking can teach politics and how it accelerates “global thinking”. Akos : Yes, our experience with the pandemic proves that customer-experience-based thinking can work on a global scale.
Qualtrics
FEBRUARY 20, 2019
From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. While this may not sound like CX, it was an important foundation for all of my eventual work in experience management.
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