2003 Customer Care Multi-Channel Social Media 
Comm100
MAY 11, 2020
Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’! The wrap-up.
Martin Hill-Wilson
JUNE 8, 2015
Becoming a multi-channel contact centre is not just a matter of bulking up on new channels. I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. How Customers Left Brands In The Dust. So please join in when inspired!
Comm100
MAY 11, 2020
Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’!
Expert insights. Personalized for you.
59 
Let's personalize your content