Provide Support
DECEMBER 29, 2015
Your products or services can be the best on the market but if you don’t treat your customers well, you can kiss your business goodbye. Developing the right strategy for your customer service will help you both attract new customers and keep your existing ones. © 2003 - 2015 Provide Support LLC.
CSM Magazine
OCTOBER 5, 2022
One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. All three companies provide Relentless Customer Service.
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CSM Magazine
OCTOBER 19, 2020
With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. Also, interruptions in the supply chain caused by COVID-19-related work interruptions have required more efficient communications between companies and customers.
ShepHyken
APRIL 30, 2018
Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003.
Provide Support
NOVEMBER 24, 2015
Customer service via social media can no longer be considered as a luxury but as an essential component of any customer service strategy – for two simple reasons: Everyone’s thumbs are practically connected to their cellphones – it gives little room for companies to consider alternatives. Read more.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
Provide Support
APRIL 26, 2017
In fact, according to Gartner , by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. There are many reasons why offering chat support might be a valuable customer service strategy. © 2003 - 2017 Provide Support LLC. Read more.
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