2003 Feedback NPS Touchpoint 
GetFeedback
SEPTEMBER 20, 2019
NPS, CES, and CSAT are customer loyalty metrics. It captures, analyzes and reports on all customer feedback—expectations, likes, and dislikes—associated with your company. An introduction to NPS, CES, and CSAT . Net Promoter Score (NPS). Such as: ( % Promoters – % Detractors = NPS ).
InteractionMetrics
NOVEMBER 20, 2023
The Net Promoter Score (NPS) is the most well-known customer satisfaction metric used by two-thirds of the Fortune 1000 companies. Created in 2003 by Fred Reichheld of Bain & Company , the Net Promoter Score (NPS) asks: “How likely are you to recommend us to a friend or colleague?” Customers answer on a 0-10 scale.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
APRIL 11, 2017
Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. In 2003, he had lunch with Scott Cook, the founder of Intuit. Eventually, NPS was analyzed and did pass said CFO test.
Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction.
SurveySensum
SEPTEMBER 23, 2019
Net Promoter Score (NPS) is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX). Improving the NPS score using Net Promoter Score Software can simply help businesses to analyze customer insights and drive the growth of an organization by driving customer loyalty. To answer it.
SurveySensum
APRIL 30, 2020
What is the Net Promoter Score (NPS)? In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. Net Promoter Score (NPS) Calculation. The NPS score is calculated by subtracting the percentage of Detractors from Promoters.
InteractionMetrics
MAY 16, 2024
Is the feedback we currently get from our customers truly objective and representative of our customer base? However, it’s not uncommon that when we dive in and learn about a company’s goals, it becomes clear that more questions, a different method, or a complete NPS strategy is better. What kinds do you suggest?
Expert insights. Personalized for you.
278 
Let's personalize your content