CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Voyado.

Fashion 72

Fashion Loyalty Apparel 2004 72

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Retently

OCTOBER 19, 2018

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. The obvious solution is to offer your customers a much better experience, service, and product to make sure they are happy with your business.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Arie Goldshlager. Barry Dalton.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Arie Goldshlager. Barry Dalton.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Thematic

SEPTEMBER 6, 2018

Word-of-mouth is an age old phenomenon, but recommendations are still the best way to acquire new customers. NPS measures these recommendations, and in many industries, you can use it to compare your customers’ brand loyalty against those of your competitors’ customers. 7 times more likely to forgive brands for errors.

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54

Alida

AUGUST 12, 2016

Brands of all sizes around the globe are trying to engage Millennials and understand what motivates them and drives their attitudes and behaviors. Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. How can marketers create a more authentic brand ? Keep it authentic.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189