2006 Culture Exceptional Customer Service Management 
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What do you think?
Service Untitled
JUNE 14, 2010
It is our willingness to show our customers that we really do care about them, and carry with this an unspoken pledge to respond to a customer’s request for information or help. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers.
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Service Untitled
MARCH 2, 2010
Almost all banks provide paperless services, online payment centers, call centers with English speaking representatives, and comprehensive websites with dozens of services, but the difference in local branches is the relationship bank employees build with local residents. We’ve all heard the saying “it starts at the top.”.
Service Untitled
SEPTEMBER 22, 2010
In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. Ultimately, we want to make sure we are delivering exceptional customized service to each customer.
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