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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

APRIL 11, 2019

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?

Culture 60
Culture Books Leadership Hospitality 60
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Identifying Opportunities for Growth with Justin Robbins

Kustomer

SEPTEMBER 9, 2021

Creating a customer-centric culture can mean a lot of things. I got suckered into cold calling newspaper subscriptions and really, I mean, I just kind of, I got, I never tried to actually try to steer away from it, but I somehow kept getting sucked back into customer experience and contact center types of roles. That makes sense.

Contact Center 98
Contact Center Metrics Measurement Customer Experience 98
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