Team Support

JUNE 15, 2020

In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. Your technology fills the gaps between Data Analytics and Intelligence, and Communications. That’s the beauty of it!

B2B 64

B2B 2008 2020 B2C 64

CX Journey

NOVEMBER 15, 2017

Here are some examples, taking us back to the financial crisis of 2007-2008. Enron's core values were: integrity, communication, respect, and excellence. And yet, they admitted to defrauding investors in 2008. Are the values regularly-communicated, not just posters on a wall? Bad things. Take a look at Enron.

Culture 50

Culture 2008 2007 Competitive Advantage 50

CX University

MARCH 22, 2018

For leadership that has operated under a traditional model, and mindset, for decades, Bezos’ thought leadership might sound good; you might even say it out loud, but in the back of your mind, the old value system still reigns supreme. Understands and can communicate strategic position. Characteristics of empathy and compassion.

Customer Experience 66

Customer Experience 2016 Customer Centricity E Commerce 66

CX Journey

MARCH 8, 2016

Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture.

2004 45

2004 2008 Employee Experience ROI 45

Kustomer

APRIL 9, 2020

The last big recession was in 2008 and no one wants to relive that. Strong leadership and management will also be essential for any business to survive the pandemic. Necessary Leadership Skills to Care for Employees. Intense fear of the unknown is looming in communities everywhere. Showing Compassion to Your Customers.

Loyalty 59

Loyalty Airlines Leadership 2021 59

Wootric

FEBRUARY 14, 2019

In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Why we love Sue: She’s a speaker, writer, mentor, Director of Marketing at M4 Communications , and co-host of #CXChat , a weekly Twitter chat on customer experience and employee experience.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

launched a legitimate Lithium community instance early in 2006. After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. Candidly, we launched our very own community instance too early! moved in quickly to participate.

2006 40

2006 2008 2005 2007 40

Magellan Solutions

JULY 5, 2021

TEAMWORK – working in a healthy and harmonious peer-to-peer relationship, CACCS’ Cooperative effort works toward upholding open and honest communication between peers to achieve common goals. Trained and Managed with Western leadership it has become our mission to provide excellent low cost voice and non-voice services to our clients.”.

Call Center 40

Call Center 2021 E-support 2012 40

SmartKarrot

APRIL 13, 2020

The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. Its SaaS solutions for transaction taxes and communications, etc addresses businesses of all sizes. It still continues to gain acclaim for its growth, product, and leadership. Engineering. IntelliJ IDEA. Salesforce.

2020 19

2020 2019 2002 2008 19

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss. Jeanne Bliss.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

C Space

JUNE 23, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. By 2010, the $5 Footlong was a $4 billion brand.

2020 52

2020 Brands Airlines Retail 52

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss. Jeanne Bliss.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

BirdEye

OCTOBER 31, 2023

Services provided: This company provides public relations services, SEO, content amplification, thought leadership, reviews, online reputation management, and link building. Webimax WebiMax was founded in 2008 by marketer and web entrepreneur Kenneth Wisnefski. They are known for good customer communication.

Management 109

Management Social Media Multi-Channel Feedback 109

ClearAction

MAY 28, 2015

She should know a thing or two about this topic — she’s directed customer experience programs for 25 years with leadership roles at Fortune 500 companies. An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. A: Absolutely.

Customer Experience 110

Customer Experience Social Media Customer Experience Management 2008 110

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Hospitality 2005 52

Kustomer

NOVEMBER 12, 2020

I’ve worked within big media and video and I have a fairly diverse background in communications and I’m also in media. I think I’ve fallen into a technical support role and leadership role kind of by accident, but that’s kind of life too. And this is back in 2008, 2007, and YouTube was only a year old.

2008 52

2008 Innovation Customer Service Leadership 52

C Space

JUNE 1, 2020

We had a desire to show up for the community and provide some kind of context for what we’re living through.” The programming will focus on topics like conscientious leadership, health and wellness, multi-generational workforces, support for caregiving, agile work environments, and how companies can support their workers and talk about grief.

2020 52

2020 Brands 2008 Multi-Channel 52

West Monroe

SEPTEMBER 30, 2022

Traditional leadership skills and change management strategies, such as education, are still relevant in a digital world. The 2008 global financial meltdown. And that means, no matter how good your care model is, your organization isn’t going to successfully realize its vision. What can you do differently?

2022 52

2022 Measurement Financial 2008 52

ClearAction

AUGUST 21, 2016

She should know a thing or two about this topic — she’s directed customer experience programs for 25 years with leadership roles at Fortune 500 companies. An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. A: Absolutely.

Brands 54

Brands Customer Experience Social Media 2008 54

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Looking at just one dollar amount won’t always tell you the whole story. Matthew Mercuri. Dupraysteam.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

ijgolding

JUNE 25, 2017

During the last seven months, I have covered everything from making customer experience (CX) a priority for everyone; to CX frameworks; to knowing how it feels to be a customer and an employee; to engaging your people in CX activity; to CX strategy; to the importance of communication. The initiative was officially launched in 2008.

Customer Centricity 51

Customer Centricity Culture 2010 2008 51

Magellan Solutions

FEBRUARY 24, 2022

Email marketing is still a popular and effective method of communication. Customers prefer email as their primary mode of communication 72% of the time. Flatworld India is an ISO 9001-2008 accredited delivery provider that meets stringent global quality standards in all its service offerings.”. Email Marketing.

Social Media 40

Social Media B2B B2C Sales 40

Michel Falcon Experience

MARCH 23, 2023

I learned how to run meetings in about 2008, but of course, things change, things evolve. That way, I think it’s just we’re going to communicate better. I’m in restaurants. I did not finish business school, so I don’t know if they teach it there. Let’s assume that they do. So that is our weekly meeting.

Presentation 60

Presentation Culture Books 2008 60

CX University

APRIL 26, 2018

Keep in mind that Mr. Whitehurst led his company from $500 million annual revenue in 2008 to almost $3 billion, a 500% gain, in less than ten years. I came to realize, in other words, that the conventional way of running companies had major limitations that are now becoming more acute.” (The The Open Organization, 2015).

Customer Experience 74

Customer Experience Government 2018 2015 74

Beyond Philosophy

DECEMBER 23, 2021

Storytelling is a form of persuasion and communication, which are an essential part of business. For example, John McCain, a 2008 U.S. For example, if you want to convince somebody that you have leadership skills, tell them a story about a situation where you led people. Stories are essential for communication.

2008 15

2008 Return on Investment Entertainment Brands 15

C Space

OCTOBER 7, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. In early March we began reporting daily on how brands were dealing with Covid-19.

2020 40

2020 Brands Tourism 2021 40