2009 Brands Communication Social Media 
Win the Customer
NOVEMBER 14, 2016
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.
transcosmos Information Systems
JULY 6, 2017
Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer support services. Today, social media plays an important role in the customer service industry. According to a J.D. 1. Zappos.com.
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BirdEye
OCTOBER 6, 2023
Your brand reputation management should be your #1 marketing priority. This constant threat to your brand’s name is known as reputational risk. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.
Optimove
OCTOBER 20, 2022
With consumer spending cutbacks, it’s more important than ever for marketers to tighten their relationships with customers to stay loyal to a preferred, deeply trusted brand. Customer-led marketing still delivers brands an average increase of 33% in customer lifetime value. 5 ways to tighten customer relationships.
CX Journey
JANUARY 11, 2018
Today’s savvy consumers have a variety of options when it comes to engaging with your brand. Acquire New Customers by increasing exposure to your brand and engaging customers on any channel or device they are using, as 71% of consumers who have had a good social media service experience with a brand are likely to recommend it to others.
Beyond Philosophy
SEPTEMBER 13, 2016
Informal communication programs can work, if and because both stakeholder groups feel they are getting information and advice from individuals and entities they know and trust. To summarize, stakeholders now expect more from social media, and are using it more, and more effectively, than ever before.
Storyminers
APRIL 6, 2020
Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. The media might be more inclined to show what a large corporation has done, but even if you are a start-up, with no marketing strategy or whatsoever, you can still help.
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