Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Measurement 40

Measurement Effort Score 2009 Webinar 40

Magellan Solutions

DECEMBER 11, 2023

It is where the spark of innovation ignited. Nuance Communication, a Fortune 500 company, later acquired this. In 2009, Magellan Solutions landed a significant contract with AT&T. It creates a workplace culture where dedication, teamwork, flexibility, integrity, humility, and initiative thrive.

Leadership 52

Leadership 2008 Call Center 2001 52

Qualtrics

JUNE 6, 2019

Ann Lewnes – Lewnes is the CMO of Adobe and is responsible for Adobe’s marketing and communications efforts worldwide. Brian Kenny – Kenny is the Chief Marketing and Communications Officer (CMCO) for Harvard Business School where he develops the strategy for positioning HBS as the global leader in management education.

Brands 33

Brands Leadership Books 2018 33

SmartKarrot

FEBRUARY 15, 2022

His services include personnel training, customer feedback program implementation, and customer service culture development. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. He is the senior director of digital communications strategy at New Relic, Inc. Martin Hill.

2022 10

2022 Customer Service Social Media Customer Centricity 10

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

2020 132

2020 Customer Experience Magazine Consulting 132

C Space

JANUARY 18, 2021

What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. And if Netflix’s past is anything to go by, the next innovation is just around the corner. For nearly a decade, we’ve tracked the connection between companies and customers.

Engagement 116

Engagement 2020 2021 Financial 116

CX University

OCTOBER 19, 2017

When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. Paul Segre , the Genesys CEO, says you can’t have exceptional omnichannel products without a focus on innovation and quality.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. A digital mindset allows organizations to constantly refine and improve products, solutions, strategies, and processes—which is a good thing for innovation and business results. Featured Content.

Net Promoter Score 52

Net Promoter Score Healthcare 2021 2009 52

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. Phone and email is becoming increasingly difficult to scale, so we have to find more innovative ways to communicate with restaurants as our portfolio grows. What does the culture of Customer Success look like at Uber?

Customer Success 71

Customer Success Webinar Metrics Customers 71

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. The status quo manages CX programs and competencies as pillars or silos, with little or no connectivity, communication or synergies across the various CXM programs and departments.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Our team can then communicate the needs of our customers back to the product team. What does the Customer Success Culture look like at Vend? I love the community around it. That would be my advice.

Customer Success 91

Customer Success Retail Chief Customer Officer E Commerce 91

SurveySparrow

AUGUST 23, 2019

Companies like L L Bean, Amazon, and Zappos.com are super beloved to its customers because they have a customer-focused culture. Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike. Socio-cultural factors.

Consumers 53

Consumers Sales Social Media Government 53

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116

Qualtrics

NOVEMBER 11, 2019

I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. The main thing I would love every veteran to learn is that you will need to learn a new language because civilians have a peculiar way of communicating with each other. in Operation Iraqi Freedom.

2009 30

2009 2012 Leadership Consulting 30