CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #3: Streamline Call Center Communications Technology.

E Commerce 97

E Commerce 2021 E-support Contact Center 97

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Open Communication Definition.

Culture 26

Culture Communication Multi-Channel E-support 26

Maru Group

APRIL 8, 2020

Instilling a sense of trust by communicating commitment to safety. Supporting & alleviating the strain for employees. Actually succeeding in alleviating the strain on employees can be a differentiator. Similar strikes have been organized by employees of grocery delivery service Instacart and e-commerce giant Amazon.

Brands 52

Brands E Commerce 2020 2009 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132