Customer Alignment

MARCH 2, 2018

the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. The average tenure also lengthened from 23 months in 2009 to 34.5 One thing she was going to be tasked to do was to review their Voice of Customer (VoC) programme.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

Second to None

MARCH 8, 2019

Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 There should be a flowing exchange of respect across all levels and departments to ensure proper treatment and consistent communication. 2] Employee Burnout.

2015 48

2015 2009 Financial 2018 48

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

CX University

OCTOBER 19, 2017

Barak Eilam , the Nice System CEO, is perfecting the customer experience. Paul Segre , the Genesys CEO, says you can’t have exceptional omnichannel products without a focus on innovation and quality. Lior Arussy says one must “ exceptionalize” your customer experience. Shep Hyken wants you to amaze customers.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66