2009 Competitive Advantage E-support Omnichannel 
Kustomer
JANUARY 20, 2022
A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. It is a provocative statement, but I truly do believe it, and actually, the research supports it. Jon Picoult: (02:09).
SurveySensum
JULY 14, 2020
He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy.
Expert insights. Personalized for you.
143 
Let's personalize your content