Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. They are the innovators. Their leadership team is made up of people who are working together and leaving egos at the door. They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. What new CX technologies and innovations excite you?

Fashion 50

Fashion Retail 2005 2011 50

C Space

JULY 27, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. 7, 2011, also on ESPN. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. EDT with 4.48

2020 52

2020 Brands Transportation Fashion 52