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Remove 2012 Remove Average Handle Time Remove Innovation Remove ROI
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ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45
ROI Social Media Airlines Customer Service 45
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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

In 2012, I woke up one morning and, literally, it was kind of one of those movie moments, I looked myself in the mirror after brushing my teeth and said “I’m done.” ” That’s not invention, that’s an iteration of what was currently in the marketplace; that’s not innovation.

Culture 12
Culture 2019 Engagement Net Promoter Score 12
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