Stella Connect

JANUARY 9, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. The leadership team in Brooklyn goes the extra mile to make remote agents feel valued, build their confidence, and earn their trust. Once you have that personal connection, it’s much easier to communicate over Slack or email.

Customer Service Training 41

Customer Service Training Customer Service Management Call Center 41

Stella Connect

JANUARY 31, 2018

Brooklinen , a fast-growing online retailer that made its debut in 2012, wasn’t founded on a whim. The leadership team in Brooklyn goes the extra mile to make remote agents feel valued, build their confidence, and earn their trust. Once you have that personal connection, it’s much easier to communicate over Slack or email.

Management 40

Management Call Center Connections 2012 40

Customer Guru

MARCH 7, 2018

This approach supports the leadership vision of developing a ‘customer-first’ mindset across the organization, involving its every employee, right from frontline customer agent to the backend support executive. Rather, it is driven by innovation and improvisation across functions and processes.

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

Beyond Philosophy

DECEMBER 20, 2017

CMC Thought Leadership Principal, Beyond Philosophy. Also, there is a direct connection between a company’s employee experience and the Customer Experience they deliver on a company’s behalf. Michael Lowenstein, Ph.D., One of my favorite movies about business in general, and employee behavior in particular, is Office Space.

2006 68

2006 2012 Consulting 2017 68

C3Centricity

APRIL 17, 2018

Econsultancy recently asked what effective leadership in the digital age is. Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. The companies that succeed will be those that understand this and connect at the right times.

Customer Centricity 75

Customer Centricity Innovation Airlines 2002 75

West Monroe

JANUARY 23, 2022

As organizations adjust operations to adapt more quickly to disruption, they’re realizing that culture and leadership have an equally influential impact. As operational processes become more flexible, connected, customer-oriented and digitized, so too must the boardroom. There isn’t enough supply to fill those roles.

Government 52

Government 2012 Technology Innovation 52

Natalie Petouhof

MAY 25, 2016

Inability of traditional smoke detectors to connect to data centers about weather issues such as tornados, earthquakes, and floods. Inability of existing smoke detectors to deliver alerts when the house power connection is down. It was created in 2012 after a brush with tragedy. Why was Halo Smart Labs created?

2011 45

2011 2012 2014 Innovation 45

SuiteCX

NOVEMBER 3, 2015

Great examples of brand promises are: •  Starbucks: To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. •  Jaguar: With a customer experience as good as our cars. •  Nike: To bring inspiration and innovation to every athlete in the world.

Customer Experience 40

Customer Experience 2015 2014 Multi-Channel 40

West Monroe

JANUARY 23, 2022

As organizations adjust operations to adapt more quickly to disruption, they’re realizing that culture and leadership have an equally influential impact. As operational processes become more flexible, connected, customer-oriented and digitized, so too must the boardroom. There isn’t enough supply to fill those roles.

Government 40

Government 2012 Technology Innovation 40

Avaya

NOVEMBER 16, 2016

Your strategy won’t get you far, however, if it doesn’t explicitly address the unique security threats that are inherent to this level of connectivity. With the number of connected “things” growing, it’s expected that more hackers will feed off the ever-growing possibilities to attack, threaten and compromise business.

2012 72

2012 Document Transportation Connections 72

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). We just launched a leadership academy and it’s for everyone – not just a select few.”. Want to discover more about XM and Peloton? Brad is speaking at X4 2020 – register now.

2020 22

2020 Retail Entertainment Leadership 22

Amity

AUGUST 5, 2016

Prior to joining Achievers, I worked at several other successful software companies in the area of customer enablement and best practices, I knew that I loved working directly with customers, and that I had the skills and the passion to stay even more closely connected to them. So I always wondered, “ What happened with that customer?

Customer Success 91

Customer Success Culture Customers 2011 91

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. CMOs are no longer afraid to raise their voice or take a stand on political and social issues – because that’s how they connect and build trust with their customers. So just how long have you been in your position?

Marketing 59

Marketing Brands Information ROI 59

C3Centricity

JUNE 28, 2018

A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. CMOs are no longer afraid to raise their voice or take a stand on political and social issues – because that’s how they connect and build trust with their customers. So just how long have you been in your position?

Marketing 54

Marketing Brands Information ROI 54

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Stacey Nevel. I advise companies to automate, but to automate in a clever way.

2016 111

2016 2017 Customer Experience Social Media 111

Comm100

MAY 1, 2018

A workforce that is less caught up in the trappings of conflict will have more valuable opportunities for innovation, collaboration, and growth. Born roughly from the late 1990’s or early 2000’s to 2012, early Gen Zers are often lumped in with Millennials because of the fuzzy nature of this generation’s start date. Lack of respect.

Management 42

Management Financial Communication Social Media 42

Currency Alliance

MAY 9, 2019

This article describes why a Loyalty Strategy will become the only long-term, sustainable point of differentiation in the mobility portal wars, because sufficient capital will find innovative growth companies and legacy players will eventually learn how to become more agile. The battle to provide the mobility marketplace portal.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Qualtrics

OCTOBER 8, 2019

At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. Qualtrics helps meet my “why” because we constantly try to push the envelope to be better and more innovative, constantly stretching outside of our comfort zone to do more. They asked me: “What is your why?

Sales 20

Sales 2011 2012 Culture 20

Gainsight

OCTOBER 22, 2020

From Marketing to Sales to Services, and even a CRM, the platform connects companies with tools they need to scale effectively. As Nick shared his viewpoint, Chris connected with his career path. . Around 2012, for 18 months, Chris was working as a Frontline PM. You know, they sort of sneak in,” Chris explained.

2006 52

2006 Culture 2012 2013 52

Avaya

SEPTEMBER 13, 2016

14, 2012, the Newtown, CT-based grade school suffered the deadliest mass school shooting in U.S. PSAPs need to effectively keep up with today’s pace of innovation in order to better serve the general public. A Hard Look at the Lagging Face of Public Safety (Part 1) appeared first on Avaya Connected Blog.

Wireless 78

Wireless 2012 2010 2013 78

Qualtrics

NOVEMBER 11, 2019

Dave Dequeljoe (DD): I’m Dave Dequeljoe, Leadership Development. Discharged as Private First Class in 2012. That way their help is more genuine and you can make a real connection. Understand WHY they do things the way they do, then you’re in a better place to give helpful innovative ideas.

2009 30

2009 2012 Leadership Consulting 30