Customer Experience – Fact or Fiction?
ijgolding
JANUARY 15, 2016
Since 2012, the Customer Experience Professionals Association (CXPA) has been flying the flag for all those who work in the field of CX. The competencies that a CCXP is expected to have experiential knowledge of are as follows: Customer Centric Culture. Customer Experience Strategy. Metrics, Measurement and ROI.
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