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Poor Customer Service Customer Engagement E-support Contact Center Customer Satisfaction Customer Care User Experience Customer Experience Management Consumers Interaction More Related Topics >
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16 Statistics Shaping the Future of Customer Service

Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Customer Service 70
Customer Service 2015 2016 Contact Center 70
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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

FEBRUARY 16, 2022

In 2022, concentrating on your mobile user experience is essential. 43% of new-age customers get in touch with customer service via mobile devices. 61% of shoppers would not return to a mobile site/app they had trouble accessing. 62% of Gen Zers shop for products online via mobile sites or applications.

2022 10
2022 Customer Experience E Commerce Social Media 10
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