2015 Chief Customer Officer Customer Experience Metrics 
Customer Bliss
APRIL 18, 2017
Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Anne is the third Chief Customer Officer for MSA. One year into being CCO (which she assumed in October 2015), she also became head of Operations.
Experience Investigators by 360Connext
MARCH 25, 2015
It’s Day two at the Next Generation Customer Experience conference. “Customer experiences need to be more human.” “Customer experiences need to be more human.” Author Jeanne Bliss , who is publishing Chief Customer Officer 2.0 Emotion trumps data.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
APRIL 26, 2016
In this episode, I speak with Margie Dillon, the EVP and Chief Customer Officer for Liberty Mutual , about her unusual path from Chief Financial Officer to Chief Customer Officer. See yourself through the eyes of the customer. Episode Overview. in net written premium annually.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. The customer success team is abreast of the entire customer lifecycle to ensure the client experience is positive from closing until forever.
Customer Bliss
FEBRUARY 17, 2015
Competency 3 unites your organization to build a “one company” listening system constantly refreshing with multiple sources of quantitative, qualitative, and experiential feedback to tell the story of your customers’ experience, guided by the customer journey framework.
Customer Bliss
FEBRUARY 10, 2015
Competency #1: Honor and Manage Customers as Assets. Know the Growth or Loss of Customers and Care About the “Why?”. With this competency, the goal is to align leaders to make a defining performance metric—the growth or loss of your customer base.
Customer Bliss
OCTOBER 31, 2017
In today’s show with Anne Witherspoon, we learn that sometimes implementing customer experience efforts has to start as a grassroots engagement across the organization. We discuss the skills and approach you need to build a customer experience program and its baseline foundation. Episode Overview. 90 day plan.
Expert insights. Personalized for you.
118 
Let's personalize your content