Key Insights from Next Generation Customer Experience: Day One
Experience Investigators by 360Connext
MARCH 24, 2015
There were sessions on co-creating with customers, social media, and customer journey mapping. Mike Zarin (@zarin) March 24, 2015. Kevin Gibson , Consumer Experience Leader, Humana, shared how Humana has been evolving their brand and the experience to match it. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS.
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