The 2015 Wish List for Holiday Customer Service
Tricia Morris
NOVEMBER 13, 2015
For November and December 2015, U.S. The NRF projects that almost half (46%) of all holiday shopping will be done online this year, the highest percentage in the history of the NRF consumer survey, with 37.9% So retailers, make your list and check in twice when it comes to online customer service preparedness.
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