2015 Customer Experience Customer Focused Customer Journey Mapping 
Experience Investigators by 360Connext
DECEMBER 29, 2014
We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. Are you ready to make 2015 even better? Understanding customer touchpoints is essential to delivering a superior customer experience.
Beyond Philosophy
DECEMBER 4, 2014
In my experience, the latter is more likely than the former, leaving most organizations with a process lacking a customer focus. The Naive to Natural assessment looks at nine areas of a company to determine how Customer centric the organization is with their Customer Experience. Creating a Customer-Focused Process.
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Customer Bliss
JULY 26, 2016
Renee’s path to customer experience leadership is one I like to highlight because she earned her role through the years by proving her ability to lead and run a successful operation. She has recently added technology so that she is responsible for much of the experience delivery of the organization. About Renee Cacchillo.
Tricia Morris
AUGUST 21, 2015
The top challenges organizations say they face in delivering a superior customer experience are: (1) consistency across channels, (2) ensuring that all inquiries are responded to and documented, and (3) utilizing customer data to identify trends. Customer experience is how a customer feels about a company over time.
ijgolding
OCTOBER 3, 2016
As I continue to develop my Customer Experience Specialism around the globe, a number of questions are continually raised by the people I meet. Starting an organisations Customer Experience transformation is hard – something I have written about in the past.
SuiteCX
JANUARY 19, 2015
10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
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