2015 Loyalty Multi-Channel Social Media 
transcosmos Information Systems
MAY 25, 2015
What changed are the channels and platforms that the use. It’s no secret that mobile networks, social media and the widespread use of smartphones drastically altered the customer service landscape. Social media and smartphones mean more multi-channel customers. Faster everything.
Experience Investigators by 360Connext
MARCH 24, 2015
There were sessions on co-creating with customers, social media, and customer journey mapping. Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS. Think about where you want to go.
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TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.
Beyond Philosophy
JULY 6, 2016
Last year, Forrester published the Customer Experience Index, China 2015, ranking 60 brands for their performance in Customer Experience. However, as econsultancy pointed out in a recent article , most multi-national companies don’t know how to adapt their customer engagement strategies to an Eastern digital environment.
Eptica
OCTOBER 5, 2015
Date: Monday, October 5, 2015 Linguistics – the key to customer centricity in APAC. Published on: October 05, 2015. Author: David Chew In an era of ever-more demanding consumers, organizations need to understand and engage with customers if they are to retain their business and loyalty. Research backs up this need for empathy.
CSM Magazine
JULY 29, 2015
In this current, highly connected world, nearly every organisation is working toward establishing a meaningful customer experience across all channels, and with mobile and social now so intrinsically ingrained in consumers’ daily routines, the expectation for complete and uninterrupted satisfaction has never been greater.
Kayako
DECEMBER 31, 2015
2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Now onto the best of 2015! This article will walk you through many different levels of customer loyalty. Where We Are Really At In Omni-Channel , by Martin Hill-Wilson.
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