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99 Amazing Social Media Statistics and Facts

Brandwatch CX

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. Depending on your view, this is either very creepy or fantastically interesting. As we’re data nerds here at Brandwatch we fall firmly in the second camp. Facebook accounts for 53.1%

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Taking the Pulse of the Automotive Customer Experience

ReviewTrackers

Power , automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. According to the 2016 J.D. This makes automotive shopping typically more daunting. According to a 2014 study by J.D.

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Taking the Pulse of the Automotive Customer Experience

ReviewTrackers

Power , automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. According to the 2016 J.D. This makes automotive shopping typically more daunting. According to a 2014 study by J.D.

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121 Amazing Social Media Statistics and Facts

Brandwatch CX

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. 40bn was spent on social network advertising in 2016. Depending on your view, this is either very creepy or fantastically interesting. Content statistics. On WordPress alone, 91.8

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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? We predict it’s the technology they choose that will reflect how close they want to get to their customers. This is how we see the breakdown happening.

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3 Activities for Quick Wins in Customer Experience (& 3 More to Avoid)

Experience Investigators by 360Connext

Who doesn’t love a quick win? Customer experience leaders often have to celebrate quick wins and show other leaders fast, to earn that next round of support. But I get nervous when people ask me about customer experience shortcuts. Too often, shortcuts within the wrong areas lead to shortfalls and short-sightedness on what really matters.

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How To Get Facebook Recommendations and Double Visitors To Your Business Page

Grade.us

How important is it to get Facebook recommendations? How other platforms compare to Facebook recommendations. Here’s how Facebook describes it : “ Recommendations: Your customers are your best ambassadors. Reading Time: 20 minutes. Can facebook recommendations go viral? Because of virality.