Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent.

Culture 40

Culture Competitive Advantage 2015 2012 40

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. trillion in assets recently said, “Today’s culture of quarterly earnings hysteria is totally contrary to the long-term approach we need."

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

West Monroe

NOVEMBER 20, 2019

Consider the 2017 merger between CVS and Aetna , a testament to the effort it takes to compete in the evolving healthcare landscape. To produce a sustainable competitive advantage, the strategy—and the vision that sustains it—must be organization-wide and tailored to the market need it is intended to address.

Healthcare 45

Healthcare Customer Expectations Net Promoter Score Competitive Advantage 45

BirdEye

JULY 27, 2023

In this blog, we’ll investigate horizontal vs. vertical integration strategies to understand if it’s more beneficial for your business to move up or sideways. Examples of horizontal integrations Let’s reinforce our understanding of horizontal integrations by considering a few examples that have affected mainstream culture.

Government 52

Government Retail E Commerce 2017 52

Thematic

OCTOBER 13, 2019

of VC funding went to women-founded startups in 2017 and 2018. Hire people that others would overlook and use the resulting diverse team as your competitive advantage. After all, there are only so many of us, and the support female founders receive is often negligible: Only 4.8% of Fortune 500 companies CEOs are women.

2006 87

2006 2025 2019 2012 87

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. You can become involved in two ways : Guest blog posts : Have a frontline CSM best practice you’d like to share? Company : Marketware.

Competitive Advantage 42

Competitive Advantage Customer Success Connections 2017 42

ClientSuccess

DECEMBER 18, 2017

For those just joining my blog series CSM from the Trenches , welcome. Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Company : Marketware. Example here.

Leadership 41

Leadership Customer Success Competitive Advantage Reference 41

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Bruce Temkin. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Bruce Temkin. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Integrity Solutions

JANUARY 29, 2019

For more on this, check out our 2017 research, Turbo-Charging Passion to Drive Sales Performance.). Of course, that means the few organizations that are doing it right can claim a huge competitive advantage. How Robust Is Your Organization’s Coaching Model? These are not the only reasons coaches fall short, though.

Sales 77

Sales Competitive Advantage Definition 2017 77

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? It entices me to imagine what awaits us in 2017 for customer service.

2016 111

2016 2017 Customer Experience Social Media 111