GetFeedback
JUNE 12, 2019
When tasked with overhauling the customer experience (CX), business leaders often seek to identify the most critical customer touchpoints. The important touchpoints are a make or break–they determine whether customers choose to stay, whether customers upgrade or cancel and whether customers recommend you to their friends and family.
Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.
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Team HGS
JUNE 14, 2017
2017 Trend 3: The Beginning of Channel Guidance. Over the next few months, we’ll dedicate a blog to each of these CX game changers. Comprising knowledge management, CRM, and analytics capabilities, our solution addresses this client’s customer queries at the earliest touchpoint, for optimized customer experience.
ShepHyken
JUNE 29, 2018
Look at every touchpoint of customer contact in your business. These touchpoints are a representation of the company and should be demonstrating excellent customer service skills. In a 2017 report by Conversocial , it was stated that customer service interaction made via Twitter have increased by 250% in the last two years.
Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.
Touchpoint Dashboard
JANUARY 10, 2018
About six years ago, Touchpoint Dashboard (TPD) set out to solve a problem—journey maps were falling down from the walls both figuratively and literally. The post 2017 Was Amazing, What Will We Do Next? The post 2017 Was Amazing, What Will We Do Next? appeared first on Touchpoint Dashboard.
Clarabridge
MAY 2, 2017
In return, Jon and his team were able to drill down into key touchpoints of the customer journey and identify that billing and payment were major pain points for American Family Insurance customers. Come back to our blog tomorrow for a recap of Day 2 at C3!
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