ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Finding A Company You Love Regardless Of Product: Lessons In Customer Service by Murph Krajewski.

2017 82

2017 Article Customer Service Hospitality 82

ShepHyken

SEPTEMBER 4, 2017

Whether you’re buying new gadgets, planning a holiday or managing your finances, everyone has to deal with customer service from time to time. An outstanding experience can persuade you to keep returning to a brand; being treated badly can put you off for life. 10 Insights from Customer Care Experts & Influencers by CGS.

2017 64

2017 Article Customer Service Net Promoter Score 64

ShepHyken

JANUARY 8, 2018

(Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. Follow on Twitter: @Hyken.

2018 0

2018 Article Customer Service Contact Center 0

ShepHyken

NOVEMBER 20, 2017

In this excellent article, Ricardo shares 20 ways to get rid of the waste – the extra steps and friction we may be putting our customers through when they do business with us. Why Memory Is Your Most Powerful Tool For Building Customer Relationships by Yannis Kotziagkiaouridis. My Comment: Personalization is a hot topic.

2017 38

2017 Article Customer Service Competitive Advantage 38

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Mila Widyani – Head of Customer Experience at CIMB Niaga.

2020 132

2020 Customer Experience Magazine Consulting 132