The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar
ijgolding
MARCH 20, 2018
In pledging to my campaign, five wonderful people were rewarded with an interview feature on my blog – what you are reading is the third of the five (you can read the first – an interview with James Dodkins – here ; and the second with Chris Brown – here ). I recently did a customer journey mapping project with a Dutch retailer.
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