2018 Blog Multi-Channel Omnichannel 
Call Experts
JANUARY 23, 2019
Omnichannel is quickly becoming a fundamental concept for businesses. Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. What makes omnichannel challenging? Retailers have lost millions. What is this process?
NICE inContact
JUNE 26, 2019
One top demand is for true omnichannel customer service , no matter the channel. We reported in the 2018 NICE inContact Customer Experience (CX) Transformation Benchmark that 91% of consumers expect a seamless omnichannel experience. Afterall, delivering on the omnichannel promise takes some effort. Is it worth it?
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Currency Alliance
JUNE 21, 2018
In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Diversification Across Channels. References. [i]
Second to None
APRIL 12, 2019
Yadav highlights data from a 2018 Accenture study that found that more people are making purchases based upon a brand’s relevancy. [1] In a recent blog , we talked about the major influence that emotions have on the customer experience. Create an Omnichannel Experience. It was the most relevant product on the market.” [2]
NICE inContact
MAY 23, 2019
We live in an omnichannel customer service world now. This dynamic has created a scenario in which organizations have to offer many more service channels than in the past in order to address the wide spectrum of preferences and capabilities of their customer base. appeared first on NICE inContact Blog.
NICE inContact
MAY 8, 2019
How about the latest digital channels? Are you delivering seamless omnichannel customer experiences and creating promotors rather than detractors? Then we compared these findings to what consumers said in our 2018 consumer study. Have they embraced your new, leading-edge, AI-enabled chatbots? And what about your company?
transcosmos Information Systems
OCTOBER 2, 2018
Before 2018 ends, review if your business is giving the gold standard of customer service to your buyers. To solve this, your business should be opening up more channels of communication. Of course, having an omni-channel customer service requires more than just creating accounts on online platforms. Get in touch before they do.
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