Stella Connect
SEPTEMBER 22, 2017
How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve. The experience economy is booming.
CSM Magazine
NOVEMBER 7, 2018
Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.
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BlueOcean
JANUARY 22, 2019
We’re recognized as a world leader in testing for applied knowledge in the contact center environment.). Also read this: Customer Journey Mapping in the Contact Center. Consumers Want Brands to Use Their Power for Good and Not Just Profit. In 2018, Nike gave us all a master class in taking a stand.
Call Experts
FEBRUARY 19, 2020
Also, when they are happy with the engagement, they will become brand advocates and refer customers. Enhance your brand value in the market, increase referrals, and separate your company as a leading expert in your industry. Key 2020 Trends: Cloud Contact Centers. How Contact Centers Manage the Holiday Rush.
Stella Connect
NOVEMBER 9, 2021
Go beyond the basics (products, policies, procedures, tech platforms) to instill brand values and all-important “soft skills” that reflect those values. Contests and rewards in the contact center can keep enthusiasm high on even the most stressful days. Monitor their performance. Meaningful incentives.
Eptica
APRIL 25, 2018
Date: Wednesday, April 25, 2018 4 ways to transform your CX maturity levels. Published on: April 25, 2018. Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. Purposeful Leadership: Operate consistently with a clear set of values.
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
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