Kustomer

NOVEMBER 4, 2020

billion in 2019 to $9.4 More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. In 2020, many businesses closed up shop and transferred themselves completely online. billion by 2024. Data, Data, and More Data.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

billion in 2019 to $9.4 More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. In 2020, many businesses closed up shop and transferred themselves completely online. billion by 2024. Data, Data, and More Data.

2021 52

2021 Customer Experience E-support Omnichannel 52

Hallmark Business Connections

MARCH 16, 2021

In response, we saw a massive migration to online shopping. 30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. Create a seamless offline-to-online experience. With that in mind, omnichannel campaigns are a great option when marketing to Boomers.

Marketing 98

Marketing Social Media Retail Insurance 98